Ravi Shanker Sharma
New Delhi,New Delhi
Overview
23
23
years of professional experience
Work History
Area Manager
Harajuku Tokyo Cafe
New Delhi
07.2025 - Current
- Streamlined operations by implementing process improvements across multiple locations.
- Led cross-functional teams to enhance customer satisfaction and drive store performance.
- Developed training programs for staff, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Facilitated regular team meetings to align goals and share best practices among managers.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Cluster Manager – Food & Beverage
YouMee/ Punjab Grill
03.2020 - 07.2025
- Reporting to VP of the organization.
- Accountable for handling entire operations of the outlet.
- Managing complete operations from new teams, supply chain, store operations & Sales
- Develop training organization for sustained skill upgrade.
- Awarded best Japanese Restaurant in 2023 by “Times Food”
- Overseeing menu-planning, pricing, settling process, standardization, compliance and internal/external audits.
- Assured strict adherence to standards and ensured compliance at store.
- Key Responsibility Area
Restaurant Manager
Diva Restaurant
04.2019 - 02.2020
- Supported and driven strategic & tactical leadership to direct the entire operations & functionalities.
- Maximizes employee productivity through the use of multi-skilling and multitasking.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Worked towards elevating the performance & productivity of employees through impactful knowledge sharing & training sessions.
- Awarded best Italian Restaurant in standalone 2019 by “Times Food”
- Ensuring menu engineering is done quarterly.
- Plan, prepare, and execute promotional events for the VIP clients.
- Maintains positive guest and colleague interactions with good working relationships.
- Preparing weekly and monthly reports for review meeting
- Key Responsibility Area
Assistant Restaurant Manager
Crowne Plaza Okhla
04.2016 - 03.2019
- Responsible for day to day operations, resolving guest operations taking feedback and coordinate with team to Meet the sales target.
- Ensuring guest satisfaction
- Follow company procedure to increase productivity
- Conduct daily briefing and trainings for the team
- Find way to increase quality of guest service
- Address guest complaints and queries
- Appointing and mentoring new staff members
- Appraise staff performance and provide feedback for better productivity.
- Key Responsibility Area
Assistant Restaurant Manager
The Lalit
11.2014 - 03.2016
- Organizing work flow, responsible for day to day operations, taking feedbacks and resolving complaints.
- Transfer information from upper management to employees.
- Training new staff and making training calendar for entire team.
- To ensure that Breakages, Spoilages are always under control.
- To ensure all the Sop’s are follow as per the company policies.
- To motivate the staff on regular basis.
- Handling inventories.
- Key Responsibility Area
Assistant Restaurant Manager
The Grand
11.2013 - 10.2014
- Monitoring inventories, ensuring great customer service at all levels.
- Create a weekly schedule for team depending on volume of business.
- Responsible for Beverage inventories.
- Motivate team to achieve goals and leading by examples. Attend all training in the department to gain knowledge.
- Detail knowledge of product.
- Follow all SOP’S as per the Company Policy.
- Key Responsibility Area
Team Leader
Hyatt Regency
04.2006 - 10.2013
- Responsible for great customer service.
- Handling bar and maintaining the stock register
- Responsible for Beverage inventories
- Attend all training in the department to gain knowledge.
- Detail knowledge of product.
- Follow all SOP’s as per the Company Policy.
- Key Responsibility Area
Steward
Intercontinental The Grand
06.2002 - 03.2006
- Responsible for order delivery in IRD
- Responsible for Beverage inventories
- Attend all training in the department to gain knowledge.
- Detail knowledge of product.
- Follow all SOP’s as per the Company Policy.
- Key Responsibility Area
Education
BA -
MATS University
2 Years Diploma in Food & Beverage -
Hyatt Hotels
01.2004
12th -
CBSE Board
01-2001
Skills
- Pre-Opening Restaurant Operations
- Customer Service
- Food & Beverage Management
- Cost Control Management
- Vendor Coordination and Negotiations
- Inventory & Supply
- Staff Training & Development
Personal Details
- Father’s Name :- PatiRam Sharma
- Date of Birth :- 1980-08-17
- Marital Status :- Married
- Adress :- House no 42, Gali No 2, Block K 2nd, Sangam Vihar, New Delhi - 80
Timeline
Area Manager
Harajuku Tokyo Cafe
07.2025 - Current
Cluster Manager – Food & Beverage
YouMee/ Punjab Grill
03.2020 - 07.2025
Restaurant Manager
Diva Restaurant
04.2019 - 02.2020
Assistant Restaurant Manager
Crowne Plaza Okhla
04.2016 - 03.2019
Assistant Restaurant Manager
The Lalit
11.2014 - 03.2016
Assistant Restaurant Manager
The Grand
11.2013 - 10.2014
Team Leader
Hyatt Regency
04.2006 - 10.2013
Steward
Intercontinental The Grand
06.2002 - 03.2006
BA -
MATS University
2 Years Diploma in Food & Beverage -
Hyatt Hotels
12th -
CBSE Board
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