RAVI SHEP
PUNE
Summary
- I am currently working with Genpact in the order-to-cash (O2C) industry, and I am associated with the Collection/Resolutions team, and I am responsible for tracking all areas of the collection of outstanding debts owed to the company, processing incoming payments, researching and authenticating refunds, disputes, and waiver cases, and checking for missing and unsolved payment issues. Over 10 years of strong experience in finance, process optimization, operations, quality compliance, dispute resolution, receivables, and cash applications in the services sector, I am known for my great knowledge of accounts receivable, process improvements, adaptability, and efficient presentation and communication abilities, as well as having solid interaction with customers
Overview
11
11
years of professional experience
Work History
Management Trainee
Genpact
Pune
07.2023 - Current
- Manage the collection for a $10 million portfolio of past due and delinquent accounts, with 600 to 700 accounts.
- Validated purchase order requests to ensure accurate billing and timely processing.
- Engaged clients to gather feedback and provide assistance, aligning services with expectations.
- Conducted outreach via calls and emails for collection of overdue payments.
- Maintained comprehensive records of collection activities, including communications and payments.
- Coordinated conference calls with financial managers to resolve discrepancies effectively.
- Investigated invoice disputes, implementing corrective actions to address issues promptly.
- Managed collections mailboxes for intercompany communication and resolution of inquiries.
- Researched customer accounts for any discrepancies or outstanding payments.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts
- Created detailed summaries of each case along with recommendations for resolving them.
- Resolved customer complaints or answered customers' questions.
- Updated customer accounts with relevant dispute information as needed.
- Reviewed customer inquiries and complaints to identify potential disputes.
- Provided monthly accounts receivable reports to priority customers, supporting financial oversight.
- Maintained accurate records of all dispute activities for audit purposes, and researched account information to determine if a dispute is valid. Collaborated with other departments within the company to ensure prompt resolution of disputes, and reviewed invoices and contracts to confirm the validity of customer disputes and deductions.
SENIOR ASSOCIATE
WNS GLOBAL PVT LTD
PUNE
11.2017 - 06.2023
- Company Overview: Hotelbeds
- Department: Finance and accounting (Account receivable credit Collection)
- Performing Cash reconciliation and bank reconciliation.
- Monitor account to ensure payments are up to date.
- Preparation of revenue billing Account receivable
- Identifying and correcting discrepancies
- Providing supporting documents for audits purposes
- Quality checking of the work done from collectors and send the report to onshore
- Preparing various reports ex- Dunning, auto cancellation and risk file
- To work on pay systems like SAP, Atlas, Citrix, Peoplesoft.
- Collecting payments from high-turnover clients by sending chasers via email and over the phone.
- Developed strategic plans to improve client engagement and satisfaction levels.
SENIOR ASSOCIATE
CONCENTRIX DAKSH LTD
PUNE
10.2014 - 11.2017
- Company Overview: AMAZON USA
- Dealing with the American Customers through e-mail and resolving their complaints and billing related queries pertaining to their order.
- Supporting new batch and also working as floor Support.
- Raise complaints regarding orders and follow up with the concern team to resolve the same.
- AMAZON USA
Education
B.Com -
Yashwantrao Chavan Maharashtra University
PuneSkills
- MS-Word
- Customer relationship management
- Collections strategy
- Account reconciliation
- Effective communication
- Data management
- Problem Solving Skills
Hobbies and Interests
- Playing Cricket
- Swimming
Personal Information
Date of Birth: 06/06/90
Gender: Male
Marital Status: Married
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Soft And Technical Skills
• Oracle
• Salesforce
• SAP
• GetPaid
• Credit and collections
• Dispute management
• Customer invoicing
• Cash application
• Invoice processing
• Collections management
Timeline
Management Trainee
Genpact
07.2023 - Current
SENIOR ASSOCIATE
WNS GLOBAL PVT LTD
11.2017 - 06.2023
SENIOR ASSOCIATE
CONCENTRIX DAKSH LTD
10.2014 - 11.2017
B.Com -
Yashwantrao Chavan Maharashtra University