Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Ravi Teja

Hyderabad

Summary

Dedicated and results-oriented Salesforce Administrator with hands-on experience in administering, configuring, and optimizing Salesforce environments. Skilled in designing custom reports and dashboards, as well as implementing automation processes to streamline workflows. Adept at collaborating with stakeholders to understand their needs and deliver projects on time. Committed to driving continuous improvement and innovation to achieve strategic objectives through Salesforce.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialist

GUS EDUCATION INDIA
12.2021 - Current


  • Creation and maintenance of Salesforce communities as per the business requirements.
  • Data Imports using data loader and workbench
  • Working on Flows and process builder automations based on the end user requirement.
  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, sharing rules, support vital business functions.
  • Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels.
  • Performs routine Salesforce data management/cleanup tasks.
  • Create profiles and permissions ,data mapping, reporting and dashboard building.
  • Maintain data quality by identifying and deleting or merging duplicate records, cleansing, and updating inaccurate data.
  • Created custom objects, fields, record types.
  • Customized Salesforce layout & functions to best suit employer's needs.
  • Sandbox refreshes on a timely manner.
  • Deployments using change sets between different instances.


Salesforce Administrator

Cognizant
02.2019 - 12.2021
  • Worked with variety of Global clients across globe.
  • Provided technical support to customers using salesforce CRM.
  • Worked on support cases.

Customer Service Executive

Credence Resource Management
10.2016 - 01.2019
  • Worked as account receivable for insurance process.

Education

B.Tech/B.E. -

Andhra University
01.2014

Skills

  • Business reporting Dashboards
  • Process Automation
  • Communities
  • Deployments
  • Technical troubleshooting
  • Maintenance and repair

Personal Information

  • Date of Birth: 04/06/93
  • Gender: Male

Certification

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Salesforce Certified Experience Cloud Consultant

Timeline

Specialist

GUS EDUCATION INDIA
12.2021 - Current

Salesforce Administrator

Cognizant
02.2019 - 12.2021

Customer Service Executive

Credence Resource Management
10.2016 - 01.2019

B.Tech/B.E. -

Andhra University

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