Ravikanth Gundu
Scrum Master | Agile Coach | Jira | Operations Manager
Summary
Dynamic professional with over 13 years of experience in process development, operations management, team leadership, and Agile delivery, including 6 years as a Scrum Master at Genpact. Proven expertise in stakeholder and client management, backlog refinement, sprint execution, and enhancing Agile maturity. Successfully led a UK-to-India process transition for McDonald's billing and subscription recovery program, demonstrating a servant-leader mindset to drive value in complex, fast-paced environments. Committed to fostering collaboration and delivering results that align with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
Genpact India Pvt Limited
08.2018 - 10.2024
- Facilitated all Agile ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review and Retrospectives, improving sprint predictability and increasing sprint goal achievement.
- Partnered closely with Product Owner to maintain a healthy product backlog using DEEP principles, ensured Definition of Ready through strong acceptance criteria and prioritization, reducing rework by 20%.
- Led sprint readiness and release planning activities by breaking down epics into sprint-sized user stories using estimation techniques, improving delivery throughput by 10% and achieving 95% on-time sprint completion.
- Proactively removed impediments by collaborating with cross-functional and release teams, reducing delivery delays improving team efficiency.
- Coached team on Agile principles, Scrum framework, and continuous improvement practices, resulting in a 10% increase in velocity within two quarters.
- Created and maintained Jira dashboards, sprint reports, burn-up/burn-down charts and WSR reports, increasing delivery transparency and stakeholder confidence.
- Prepared and presented weekly sprint status updates to stakeholders covering scope, risks, dependencies and mitigation plans.
- Facilitated triage meetings, evidence walkthroughs and sign-off sessions with stakeholders, ensuring quality delivery and release compliance.
- Represented the team in Scrum of Scrums to manage dependencies, align delivery plans and resolve cross-team impediments, reducing dependency-related delays.
- Tracked team performance using Agile metrics such as velocity, sprint predictability, defect leakage and cycle time to drive continuous improvement.
- Trained cross-functional teams on Jira workflows, backlog management and reporting, increasing tool adoption and reporting effectiveness.
Operations Manager
Genpact India - Ahold Delhaize
04.2016 - 08.2018
- Managed Billing & Collections overseeing timely reporting and presentations for progress tracking by both the team and management.
- Maintained regular communication with onshore counterparts, planning and executing work updates. Handled weekly metric and Governance deck calls projecting and Teams individual portfolio review with stakeholders.
- Conducted skip-level meetings, team gatherings, and one-on-one sessions to address employee concerns and conducted engagement activities to reduce attrition rates.
- Implemented Performance Improvement Plans (PIPs) for underperforming team members and provided coaching in collaboration with HR.
- Improved productivity, quality and established improvement plans enhancing governance through Power BI tools.
- Collaborated with onshore management to provide necessary data and presentations for client interactions.
- Ensured that allocated work met the 24-hour Turnaround Time (TAT) requirement.
- Conducted daily audits on a percentage of generated invoices, maintaining overall production quality above 98%.
- Managed compliance with Service Level Agreements (SLAs), audited AR-GL Reconciliation reports.
Team Lead
Genpact India - McDonalds
06.2014 - 03.2016
- Daily workload preparation and coordination for staff, including allocation of tasks. Proactively address and resolve problems and issues as they arise.
- Provide mentoring and training to junior and new staff members. Monitor and report on performance standards and targets.
- Organize and lead weekly team meetings, emphasizing goals and achievements.
- Manage billing, customer query resolution, payment collection, bank reconciliations, AR to GL reconciliations, and client coordination, ensuring timely payment collections and smooth month-end activities.
Process Developer
Genpact India - Walgreens
07.2011 - 05.2014
- Analyze healthcare data and address front-end rejections and denials by communicating with insurance companies through the website and phone calls.
- Manage payment cycles, resolve unpaid insurance balances, verify patient insurance eligibility, and work with multiple software systems.
- Submit paper claims, including corrected claims and medical records, and handle escalation calls from insurance.
- Identify denial trends through audits to enhance First Pass Yield (FPY) and Second Pass Yield (SPY).
- Assign claims to the team based on aging and dollar value, run daily claims reports, and send trackers to other teams.
- Take ownership of the department, improve collections, reduce Accounts Receivables, train newcomers in US Healthcare.
- Maintain correspondence records with insurance companies, including emails, decks, dashboards, and documents like corrected bills and denial letters.
Education
Master of Computer Applications -
Osmania University
01.2011
Skills
Scrum Ceremonies
Certification
CSM(Certified Scrum Master)
Timeline
Scrum Master
Genpact India Pvt Limited
08.2018 - 10.2024
Operations Manager
Genpact India - Ahold Delhaize
04.2016 - 08.2018
Team Lead
Genpact India - McDonalds
06.2014 - 03.2016
Process Developer
Genpact India - Walgreens
07.2011 - 05.2014
Master of Computer Applications -
Osmania University