Ravi Kiran V
Bangalore
Overview
8
8
years of professional experience
Work History
Deputy Manager
RBL Bank Ltd
Bangalore
11.2023 - Current
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Prepared monthly progress reports detailing achievements against set targets.
- Developed and implemented new procedures to improve efficiency of the organization.
- Created processes for handling customer complaints effectively.
Senior Officer Gold Loan
ESAF Small Finance Bank
Bangalore
01.2023 - 09.2023
- Coordinated meetings between departments, facilitating communication between teams.
- Conducted performance reviews with direct reports to provide feedback and guidance.
- Coordinated with other departments to ensure successful completion of projects.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Managed workflow, schedules, quality, and compliance for employees.
Personal Banker
HDFC Bank
Bangalore
06.2022 - 11.2022
- Monitored changes in laws related to banking policies and procedures.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Cross-sold banking products such as credit cards, loans and investments.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Recognized opportunities for cross-selling additional banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Senior Officer, Operations
Fincare small finance bank
BENGALURU
06.2021 - 11.2021
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Junior Relationship Executive
Muthoot finance Ltd
Bangalore
08.2018 - 04.2021
- Ensured compliance with all applicable laws when dealing with customers' personal data or confidential information.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided customers with product information, pricing updates, and other relevant data.
- Assisted in developing marketing materials aimed at increasing brand awareness among target audiences.
- Created surveys to gather insights from customers regarding their experience with the company's products or services.
- Monitored sales performance against targets set by senior management team.
Phone Banking Officer
HDB financial services
Bangalore
09.2017 - 05.2018
- Updated records of all conversations with customers in accordance with company policies.
- Complied with all relevant regulations pertaining to bank operations.
- Monitored call queues to ensure timely response times for each call received.
- Utilized problem-solving skills to identify customer issues quickly and accurately.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
Education
M.com - Finance
Don Bosco College of School And Management
Bangalore 06-2017
B.com - Commerce
Swamy Vivekananda Rural First Grade College
Bangalore ( Chandapura05-2015
Pre University - Pre University
Swamy Vivekananda Rural PU College
Bangalore ( Chandapura)05-2012
SSLC - SSLC
Swamy Vivekananda Rural High School
Bangalore ( Chandapura)04-2010
Skills
- Regulatory compliance
- Project management
- Customer service
- Performance evaluation
- Workflow optimization
- Team leadership
- Process improvement
- Cross-functional collaboration
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Telugu
Advanced (C1)
C1
Timeline
Deputy Manager
RBL Bank Ltd
11.2023 - Current
Senior Officer Gold Loan
ESAF Small Finance Bank
01.2023 - 09.2023
Personal Banker
HDFC Bank
06.2022 - 11.2022
Senior Officer, Operations
Fincare small finance bank
06.2021 - 11.2021
Junior Relationship Executive
Muthoot finance Ltd
08.2018 - 04.2021
Phone Banking Officer
HDB financial services
09.2017 - 05.2018
M.com - Finance
Don Bosco College of School And Management
B.com - Commerce
Swamy Vivekananda Rural First Grade College
Pre University - Pre University
Swamy Vivekananda Rural PU College
SSLC - SSLC
Swamy Vivekananda Rural High School