Ravinder Pankaj
New Delhi
Summary
A competent professional with over 15+ years of diversified experience across industries, including credit card, travel & Realty. Specialized expertise in Accounting, Balance sheet reconciliations, Budgeting, Forecasting, Variance analysis, Lease Accounting for rental, service charge etc. and performance monitoring. A people manager with proven ability to lead, supervise, develop & motivate employees. Modeling excellent customer service to improve net promotor score and building working relationships.
Overview
15
15
years of professional experience
Work History
Senior Manager: Accounting
JLL Business Services
04.2023 - Current
- Leading a team of 60 accountants for a UK region Property & Assets Management Business
- Revenue accounting on behalf of landlords such as rental income, turnover rents, commercialization mall income, car park income etc
- Proficient in-service charge accounting practices from start to finish, including the initial budgeting process, conducting reconciliations, and providing clear explanations within the notes of the accounts per RICS UK guidelines
- Focused on streamlining the process, eliminating waste, identifying cost saving opportunities and drive continuous improvement using technology like python, Alteryx & VBA etc
- Running proof of concept strategies for strengthening business operations using technologies like Epiplex, Prohance, BlueWorks
- Spearheaded transitioning initiatives for various processes across UK and Ireland regions in adherence with the Client Requirements
- Actively involved in supporting the RFPs for potential client deals
Manager: Accounting
JLL Business Services
07.2020 - 03.2023
- Transitioned Property & Assets Management Function from UK-Norwich to India
- Monthly Governance Review with stakeholders from Client End to gauge performance
- Ensuring service delivery per agreed SLAs
- Building sustainable working relationship across Managed Services board
- Liaising with external auditors, including Wilkins Kennedy, M+A Partners, BDO etc
- External Audits
- Check back pulse of the team and ensure ESAT scores are improved continuously without affecting delivery
- Building controls across all processes to remain compliant with Governing body RICS
Assistant Manager: Accounting
JLL Business Services
02.2018 - 06.2020
- Producing annual budgets for 1200+ properties across United Kingdom
- Producing reconciled accounts for all properties within KPIs, ensure tenants receives accurate output
- Performing extensive analyses of properties' expenditure as a part of Internal Audit, review scope includes accuracy & completeness of cost classification/center incurred on maintaining common areas of properties'
- Highly customer focused, ability to convert customer expectations into results and push back for unreasonable demands as well
- Publishing KPI MIS across portfolios we managed
- Ensuring team's throughputs are undergone quality review as per quality management framework
- Performing root cause & CAPA analysis
- Conducting monthly 1:1s, seek and provide feedback regularly, identify training needs and develop
Financial Analysis Manager: Accounting & Control
American Express India Pvt Ltd
09.2015 - 02.2018
- Collaborate with various stakeholders within finance, tax, treasury, controllers and project teams on a day-to-day requirements
- Identifying and proactively resolve issues that could lead or results in delayed output
- Interact with global stakeholders to address queries raised during financial statements review
- Monitoring overall functioning of financial & accounting processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Led a project Care to Globestar Migration identified and mitigated a financial risk of $30MN
- Involved combined effort across different cross functional teams and carried on smooth transition GBT sell off transition
Senior Analyst / Analyst: Accounting & Control
American Express India Pvt Ltd
09.2009 - 09.2015
- Reconciliation and substantiation of global accounts, including matchable & sub-ledger based
- Collaborate with global stakeholders to clear reconciling items
- Liaising with onshore clients for potential risky items, ensuring risks are highlighted well in advance to ensure preventive measure can be taken
- Involved combined effort in various projects such as sub-ledger aging
- Automating bank statements upload on IRIS (reconciliation system) through an automated feed from JP Morgan chase
Education
IPCC Group – I -
ICAI
01.2014
Actuarial Science - 4 Papers
IAI
01.2010
B.Com (Hons) -
DU, SRCC
01.2007
Skills
- People management & leadership
- Process improvements
- Drive Growth
- Transitions
- Control & Compliance
Awards
- Alchemist, Twice in Consecutive years
- Best People Manager, JLL Business Services
- Vice President, 6 Times, American Express
Timeline
Senior Manager: Accounting
JLL Business Services
04.2023 - Current
Manager: Accounting
JLL Business Services
07.2020 - 03.2023
Assistant Manager: Accounting
JLL Business Services
02.2018 - 06.2020
Financial Analysis Manager: Accounting & Control
American Express India Pvt Ltd
09.2015 - 02.2018
Senior Analyst / Analyst: Accounting & Control
American Express India Pvt Ltd
09.2009 - 09.2015
IPCC Group – I -
ICAI
Actuarial Science - 4 Papers
IAI
B.Com (Hons) -
DU, SRCC
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