Ravinder Subramanian
Managed Services/BPO Professional
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Director - Managed Services
RSM US LLP
11.2022 - Current
- Company Overview: Leading provider of audit, tax, and consulting services
- Create Managed Services model by implementing Finance as a Service (FaaS) practice for India team
- Collaborate and bring synergies between Technical Accounting Consultancy and Finance & Accounting Operations teams to create the FaaS practice
- Oversee operations and provide corrective feedback to achieve daily and long-term goals
- Manage daily operations while overseeing multiple locations to foster increased productivity
- Work closely with organizational leadership to guide operational strategy
- Establish departmental performance goals and provide feedback for underperforming areas
- Monitor and coordinate workflows to optimize resources
- Evaluate to identify creative strategies and resource needs
- Assist with sales and marketing strategies to foster achievement of revenue goals
- Spearhead innovative approaches to resource allocation and strategic planning
- Devise and implement strategies to create new revenue streams and cut operational costs
Associate Vice President
Indegene Pvt Ltd
02.2021 - 10.2022
- Company Overview: Content and Design Solutions - Building Digital Marketing Collaterals for Large Pharma clients
- Manage portfolio size of ~ 40 MUSD consisting multiple clients for leading global Pharma clients' commercial/promotional operations
- Lead cross functional teams of project managers, scientific writers, creative and content developers, proof-readers and testers to create omnichannel experience for customers and thereby enabling quicker to market strategies
- Drive superlative performance to enable teams to meet/exceed contractual commitments
- Lead transformation journey for customers using combination of content componentization (modular), multichannel to omnichannel and implementing authoring tools
- Drive Employee Engagement at unit level which ensure high retention rates
- Meet & exceed revenue targets by ensuring no revenue leakage and mining accounts for new opportunities
- Formulate best estimates and advising senior management about revenue and profitability forecast
- Validate pricing assumptions and delivery pyramid structure proposed by Business Development Team to enable pricing advantage for new opportunities in market
- Ensure high client satisfaction across various customers
- Liaise with key client stakeholders for business / relationship review meetings
- Improve cost on revenue optimization and profitability of account/s to achieve / exceed margin targets
- Participate in responding to RFP/RFI to provide optimal solution to new businesses / delivery inputs which will help in determining cutting edge price to customer and winning new deals
- Participate in annual compensation exercise and recommending right level of increments
- Assess promotion readiness of individuals in teams and recommend for growth
- Identify opportunities to improve business process flows and productivity
- Establish performance goals for department and outlined processes for achievement
- Lead development of strategic marketing plans to raise awareness and drive sales growth
- Use market insights to capitalize on key business opportunities for new advantageous partnerships
- Content and Design Solutions - Building Digital Marketing Collaterals for Large Pharma clients
Director
Cognizant Technology Solutions
01.2013 - 02.2021
- Company Overview: Managing end-to-end Payer Operations (India and Philippines) for Healthcare Insurances in US
- Manage portfolio size of ~25 MUSD (multiple clients) with headcount of 1000+ FTEs
- Drive Employee Engagement at unit level which ensure high retention rates
- Meet & exceed revenue targets
- Deliverability Assessor for complex new pursuits which ensure right operational parameters are in place
- Formulate best estimates and advise senior management about revenue and profitability forecast
- Validate pricing assumptions and delivery pyramid structure proposed by Business Development Team to enable pricing advantage for new opportunities in market
- Perform pre-contract & post-contract due diligence to determine client readiness for transition of work offshore
- Ensure high client satisfaction across various customers
- Liaise with key client stakeholders for business / relationship review meetings
- Manage & track accounts receivables
- Improve cost on revenue optimization and profitability of account to achieve / exceed margin targets
- Spearhead contract management (SOW & MSA) and review/assist legal group on delivery related clauses
- Participate in responding to RFP/RFI to provide optimal solution to new businesses / delivery inputs which will help in determining cutting edge price to customer and winning new deals
- Ensure that audits & compliance requirements have been adhered
- Manage staff turnover rates and ensuring minimal impact to client business
- Participate in annual compensation exercise and recommending right level of increments
- Assess promotion readiness of individuals in teams and recommend for growth
- Managing end-to-end Payer Operations (India and Philippines) for Healthcare Insurances in US
Client Operations Head
Infosys BPM
07.2002 - 01.2013
Team Leader
Brigade Corporation
10.1999 - 07.2002
Education
Master of Science - Psychology (Organization & Counseling Psychology
University of Madras
Chennai, TN 04.2011 - 2014.04
BBA - Commerce, Accounts, Economics and Marketing
University of Madras
Chennai 06.1996 - 1999.04
Skills
Strategic Leadership
Business Development
Project Management
P&L Management
Team Management
Operations Excellence
BPO
BPaaS
Managed Services
Strategic Leadership
Domain Expertise
- Managed Services
- Finance and Accounting Operations
- US Healthcare Payor Operations
- Human Resources Operations
Location preference
Bangalore, Karnataka
Languages
English
Tamil
Tamil
Tamil
Timeline
Director - Managed Services
RSM US LLP
11.2022 - Current
Associate Vice President
Indegene Pvt Ltd
02.2021 - 10.2022
Director
Cognizant Technology Solutions
01.2013 - 02.2021
Master of Science - Psychology (Organization & Counseling Psychology
University of Madras
04.2011 - 2014.04
Client Operations Head
Infosys BPM
07.2002 - 01.2013
Team Leader
Brigade Corporation
10.1999 - 07.2002
BBA - Commerce, Accounts, Economics and Marketing
University of Madras
06.1996 - 1999.04
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