Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Projects
Disclaimer
Personal Information
Selfprofile
Timeline
Generic

Ravindrakumar Chenna

Bangalore

Summary

Accomplished in leveraging expertise in SAP SD, Oracle ERP, and SFDC to enhance operational efficiency at TE Connectivity, I excel in streamlining order processing and issue resolution, boosting customer satisfaction. Adept at both independent and collaborative work, my quick learning ability ensures continuous improvement and innovation in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

TE Connectivity
03.2023 - Current
  • Company Overview: TE Connectivity Ltd.
  • It is an American, Swiss-domiciled technology company that designs and manufactures connectors, sensors, relays, contactors, and application tooling for several industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics, and energy.
  • Efficiently manage the end-to-end order processing cycle in SAP SD, including creating quotations, placing orders based on customer POs and requests, and ensuring seamless resolution of issues to achieve order fulfillment.
  • Handle customer queries via emails and calls, delivering prompt and effective support to maintain high levels of customer satisfaction.
  • Resolve customer inquiries related to order status, order changes, push-outs, and cancellations, ensuring accurate and timely responses to meet customer needs.
  • Process returns and issue relevant credit and debit notes as per standard procedures, ensuring compliance with company policies and customer requirements.
  • Coordinate with internal stakeholders, including planning, pricing, sales, and warehouse teams, to resolve customer queries and ensure smooth order fulfillment.
  • Generate and publish a weekly order block report, tracking order status, and identifying potential issues for resolution within the team.

Senior Assistant

DELL TECHNOLOGIES
08.2021 - 08.2022
  • Company Overview: Dell EMC (until 2016, EMC Corporation) is an American multinational corporation headquartered in Hopkinton, Massachusetts and Round Rock, Texas, United States
  • Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data
  • Booking Renewal contracts of software and hardware services for customers of Dell EMC in SFDC and ORACLE ERP
  • Validating the PO and QUOTE information with SFDC opportunity
  • Booking the quotes in ORACLE ERP
  • Doing manual billing like Quarterly, annually etc
  • As per customer request
  • Terminating the active contracts as per customer request
  • Dell EMC (until 2016, EMC Corporation) is an American multinational corporation headquartered in Hopkinton, Massachusetts and Round Rock, Texas, United States
  • Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data

Process Associate

GENPACT India Pvt Ltd.
09.2019 - 08.2021
  • Processing purchase orders (POs) received from customers for aviation parts without missing any TAT
  • Executing the purchase orders in oracle ERP, and maintaining the orders already entered
  • Performing internal audit on the orders reports from oracle ERP
  • Redacting the pdf files
  • Creating audit reports
  • Checking the stock availability and booking the demand on oracle
  • Helping the customers with their queries through emails

Education

MBA - Finance

JNTU Anantapur
01.2019

B.Sc. - Statistics

Sri Vivekananda degree College
01.2016

INTERMEDIATE - MEC

Sri Sangameswara Jr College
01.2013

SSC -

SPCS Municipal Boys High School
01.2011

Skills

  • SAP SD
  • SFDC
  • Oracle ERP
  • Cisco jabber and webex
  • Excel
  • Windows 10
  • Windows 11
  • Quick learning
  • Self-learning
  • Ability to work independently
  • Ability to work in a team environment
  • Learning new tools

Accomplishments

  • Awarded for achieving 100% accuracy and 100% turnaround time in purchase order processing
  • Conducted and Participated in many seminars in our college also participated in various social service campus.

Languages

  • English
  • Telugu
  • Hindi

Projects

TE Connectivity, TE Connectivity Ltd. is an American Swiss-domiciled technology company that designs and manufactures connectors, sensors, relays, contactors, and application tooling for several industries., Central point of contact for customer’s inbound & outbound calls in Cisco, and mails in Outlook & Salesforce., Creating quotes, manual orders in SAP on customer's request and taking ownership of actions and follow through until resolved., Verifying validity of account/payment discrepancies to resolve issues by obtaining and investigating information received from customers and internal stakeholders., Expediting the customer orders with the help of planning team if customer requires the product urgently., Creating the RMA, and issuing the Debit, Credit notes according to the situation in SAP., Investigating the customer’s complaints and escalating the customer’s issues. DELL EMC, Dell EMC is an American multinational corporation headquartered in Hopkinton, Massachusetts and Round Rock, Texas., Booking Renewal contracts of software and hardware services for customers of Dell EMC in SFDC and ORACLE ERP., Validating the PO and QUOTE information with SFDC opportunity., Booking the quotes in ORACLE ERP., Doing manual billing like Quarterly, annually etc. as per customer request., Terminating the active contracts as per customer request. GE AVIATION, GE Aviation, a subsidiary of General Electric, is headquartered in Evandale, Ohio, outside Cincinnati., Processing purchase orders (POs) received from customers for aviation parts without missing any TAT., Executing the purchase orders in oracle ERP, and maintaining the orders already entered., Performing internal audit on the orders reports from oracle ERP., Redacting the pdf files., Creating audit reports., Checking the stock availability and booking the demand on oracle., Helping the customers with their queries through emails.

Disclaimer

I hereby declared that the above written particulars are to the best of my knowledge and belief. In view of the above, I request you to give an opportunity to serve your esteemed organization in the capacity mentioned above, for which act of kindness I shall be very thankful to you.

Personal Information

Date of Birth: 11/22/95

Selfprofile

Capacity to work independently and energetically with full confidence for achieving the targets. To investigate things with a positive and practical attitude is my greatest strength.

Timeline

Customer Service Associate

TE Connectivity
03.2023 - Current

Senior Assistant

DELL TECHNOLOGIES
08.2021 - 08.2022

Process Associate

GENPACT India Pvt Ltd.
09.2019 - 08.2021

MBA - Finance

JNTU Anantapur

B.Sc. - Statistics

Sri Vivekananda degree College

INTERMEDIATE - MEC

Sri Sangameswara Jr College

SSC -

SPCS Municipal Boys High School
Ravindrakumar Chenna