Ravindra Singh Koli
Lucknow
Summary
Dynamic Customer Service Associate with a proven track record at Amazon Development Center, excelling in communication and customer relationship management. I bring a positive attitude and a commitment to enhancing customer experiences. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
10
10
years of professional experience
Work History
AWS Support Associate
Amazon development center
Delhi
09.2017 - Current
- Providing Support to AWS business account in creating profile .
- Trouble shoot AWS account (non technical)
- Upselling AWS products and services over chat medium.
- Helping business customer to create a bulk retail order over chat.
- Helping business customer to expand their AWS account.
- To resolve post order queries placed under business account.
Process Associate
Interglobe Technologies
Gurgaon
05.2015 - 07.2017
- Resolved customer service inquiries regarding flight change/schedule/add on services.
- Back-office work of PNR for Indigo flights.
- Help customer to generate travel pass.
- Upselling holiday packages and hotels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
B.E - Electrical And Electronics Engineering
RGPV
M.P07-2014
Science - PCM
Christ Jyoti Senior Secondry School
Madhya Pradesh05-2010
High School Diploma - Science
Christ Jyoti Senior Secondary School School
Madhya Pradeesh03-2008
Skills
- Communication
- MS Office
- Typing 50 WPM
- Customer service
- Customer relationship management
- Feedback analysis
- Workflow efficiency
- Technical troubleshooting
- Ticket management
Hobbies and Interests
- Travelling
- Reading
- Music
- Movies
- Binge watching
- Cooking
Languages
- Hindi, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Timeline
AWS Support Associate
Amazon development center
09.2017 - Current
Process Associate
Interglobe Technologies
05.2015 - 07.2017
B.E - Electrical And Electronics Engineering
RGPV
Science - PCM
Christ Jyoti Senior Secondry School
High School Diploma - Science
Christ Jyoti Senior Secondary School School
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