Ravish Mehta

Industry - Higher Education, USA

KRAs'

Client Retention - 90% & Above. Annual Revenue - $13 Mil

Upsell - $2.5 Mil (Annual)

AR - 95% & above

• Devised and implemented Client Success Strategies to achieve $2.5 Mil of Annual Revenue Target
• Delivered consistent revenue growth by identifying new business opportunities and expanding client relationships.
• Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across Client Success department.
• Managed Relationships to achieve 90% & above Client Retention.
• Established key industry partnerships, solidifying company's position as market leader in its field.
• Managed 5 Member Team of Managers & Sr. Managers - Client Success
• Collaborated with cross-functional teams to drive process improvements and innovation.

Industry - Consumer Tech Support | USA

• Consistently delivered 30%-40% of Annual Growth Rate from High Revenue Generating Accounts.
• Success Rate of more than 90% of contract renewals
• Undertaking market research activities to spot relevant product industries in accordance to Quatrro TSG's Product /Service Line
• Lead Generation & Contacting prospects and appropriately positioning Quatrro
• New Client/Partner on-boarding, Contract Setups, Invoice Set-ups, Campaign Configurations etc
• Underwent Delivery Trainings to or from Clients/Partner.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Maximized performance by monitoring daily activities and mentoring team members
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery

Industry - Payroll | India

• Spearheaded Account Management Function with 4-member team for North & East India to achieve $300,000 revenue target with primary focus on New Business Acquisitions & Business Retention.
• Increased portfolio revenue by 15%, while keeping in mind profitability through Account Mining & Client Retention.
• Identifying key influencers & decision-making units at client organization & develop strong relationships at multiple levels to position ADP as comprehensive Payroll & Statutory Solution Provider.
• Regular Service Reviews with Client to ensure smooth & error free Payroll operations in order to maintain 98% of Client Satisfaction.
• Complete Accounts Receivables responsibility for region.
• Contract Management – Responsible for renewal of contracts, negotiating on financial & legal terms.
• Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within organization