RAVITEJA MUPPIDI

• Skilled in providing comprehensive technical support to customers, adept at troubleshooting custom code, integration, and implementation of Salesforce products, ensuring seamless functionality and resolving issues effectively
• Proficient in effectively managing high-visibility, global, and strategic customer-reported issues to ensure 100% customer satisfaction
• Committed to cultivating and sustaining technical proficiency in designated areas of product functionality
• Showcasing exceptional proficiency in analytical thinking, troubleshooting, and problem-solving, delivering effective resolutions
• Offering comprehensive feature explanations and sharing Salesforce coding best practices to empower teams
• Skillfully managing customer expectations and enhancing the overall customer experience to maximize satisfaction
• Proactively engaged in maintaining and participating in work-related training and up-skilling activities
• Demonstrating adeptness in researching, documenting, and prioritizing customer issues while utilizing internal tools, ensuring efficient escalation to relevant teams as necessary for prompt resolution and exceptional customer satisfaction
• Proficient in multitasking and maintaining effectiveness under pressure, consistently meeting and exceeding support-related KPIs as defined by business objectives.

PROJECT: Requisition Management

Description:

Requisition Management is a new model of recruiting the applicants to the company. This tool will keep track of candidate details and candidates interview process.

Helps HR People to go to the flawless recruiting process with just few clicks.

Roles & Responsibilities:

Created Lightning Components and server-side controllers to meet the business requirements.

Extensively worked on console tabs and Console toolkit.

Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Creating Apex and Triggers for Validations and building business functionalities.

Worked on JavaScript button to support business functionality.

Worked on service now integrations and extended support for enhancing the existing integration modules

PROJECT: Case Management system

Description:

The project involves building a complete Case management tool for the Project team. This includes multiple modules to cover end-to-end case management. This project involves the implementation of native functionalities like console, Email to case, Web to case, case assignment, Liveagent, Omni channel, Community-based implementations, and Integrations with existing ERP systems.

Roles & Responsibilities:

Customizing and developing the applications as per requirements

Created the Reports and Dashboards.

Writing Validation rules on standard fields and Custom fields.

Worked with page layouts, components, and custom applications.

Created custom formula fields and Roll-up summary fields.

Developed Custom Objects and Record Types.

Bulk data migration using Data loader tool

Creating Apex and Triggers for Validations and Functionality