Rayala Dinesh Yadav
Hyderabad,Telangana
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Establishing process measurement systems and educating to manage processes effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
Genpact India pvt. Ltd
03.2020 - 09.2021
- 1.5Years of Experience in Collection process for Eastern part of USA
- Monitoring transactions, observing daily activities
- Enrolling into benefit plans (Medical, dental, vision etc.)
- Liaising with stakeholders, attention to details
- Providing solutions to various production issues
- Communication with external clients via telephone and emails for payment
- Systematically escalating problems as per process and standard
- Maintaining 100% accuracy and Turnaround Time (TAT) of service levels and maximizing client satisfaction
- Directly reporting to Client
- Connect with clients through conference calls to give updates on deliverables and taking regular feedback on completed deliverables to work on improvement areas on feedback given
- Conducting Hurdles within team to track work updates.
- Worked effectively in fast-paced environments.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
Education
B.com -
Avanthi Degree College
Hyderabad2018
Intermediate CEC -
New Chaitanya Jr. College
Hyderabad2015
S.S.C -
Suprabhat Model High School
Hyderabad2012
Skills
- PROFESSIONAL SKILLS:
- Problem Solving Skills
- Critical Thinking
- Flexibility
- Communication Skills
- TECHNICAL SKILLS:
- DCA
- Savion ,CMS,AS400,Rental net
- Creating of SOPs for smooth running of process
- ACHIEVEMENTS:
- Received star of month for maintain accuracy and timeliness of work performed
Certification
SAP MM
HOBBIES
Boxing
PERSONAL DETAILS
Father’s name : R. Nagesh Yadav
Address : 12-7-148/1, Mettuguda , Sec-bad, Hyderabad
Languages Known : English, Hindi & Telugu.
DECLARATION:
I declare that all the above stated information is true to the best of my knowledge.
DATE:
PLACE:
RAYALA DINESH YADAV.
Timeline
Process Associate
Genpact India pvt. Ltd
03.2020 - 09.2021
B.com -
Avanthi Degree College
Intermediate CEC -
New Chaitanya Jr. College
S.S.C -
Suprabhat Model High School
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