Razia Sultan
New Delhi
Summary
Deputy Manager- Analytical, energetic, and detail-oriented person with broad Methodical and well organized when it comes to optimization coverage and meet operational demands. Flexible and self-motivated. Knows how to deal with customers service and business Partners.
Overview
6
6
years of professional experience
Work History
Deputy Manager
TravelPlus (Fabhotels)
07.2023 - Current
- Currently handling MICE (Meetings, Incentives, Conferences, Exhibitions) supply operations team
- Working for corporate clients, handling their MICE requirements and tour/holiday packages
- Planned, organized and conducted meetings and team conferences, including drafting agendas, supplying pre-event informational materials, preparing venues and following up with Hotels or attendees for proper execution
- Cultivating and developing corporate client relationships to enable sustained revenue growth of the organisation
- Preparing quotes for potential clients
- Handling a team of 10 resources and 1 team leader
- Travel to different places for the Event handling and business to business purposes.
Category Manager
Urban Company
12.2021 - 07.2023
- Operationalisation (activities) and planning for onboarding 500+ professional in beauty vertical for Tier1 and Tier2 cities.
- Solving escalations and maintaining the NPS across the vertical
- Have handled PAN India Homes & Repairs vertical centrally for AC category and took ownership for 13k+ partners training process
- Handled team of 20+ resources with 2 Team Leaders
- Performance reviews, one on one meeting along with Leadership, Guiding behavior assessment
- Managed attrition's of resources and ensuring productivity
- End-to-end ownership of the category. Own analytical projects to solve several types of business hurdles.
- Enable on-boarding of great service professionals in the category and training them with required skill set while managing PAN India Trainers activity
- Adding inputs for company's business revenue by delivering major OKRs on timeline.
Business Development Associate
Urban Comapany
07.2021 - 12.2021
- Review data and analyzing business prospects while doing sales
- Responsible for daily reports and workflow activities
- Have achieved 75% of conversion of partners to join platform after interview for Salon category (SPA and Hair Stylist)
- Worked closely with Category Manager on central and city level.
Assistant Executive
Ienergizer
09.2019 - 07.2021
- Have worked on voice and e-mail process in MakeMyTrip (Mybiz)
- Was majorly handling airline and hotels customer services for corporate clients
- Have worked to improve customer experience by giving them quick resolutions
- Have worked in Amadeus and Galileo
- Was handling airlines tickets and customer escalations while co-ordinating with Domestic and International airlines
- Handled amendments, cancellations, escalations from customer's side in MakeMyTrip
- Have worked in Urban Company's onboarding sales process
- Pushed partners onboarding from 50% to 80% for different categories (Men Grooming and Salon).
Education
MBA - Pursuing
IGNOU
B.A - English Hons
SOL Delhi University
01.2020
12th - Passed
Jamia Sr. Secondary School
01.2017
10th - Passed
Ch. Charan Singh School
01.2015
Skills
- Computer Skills (Microsoft Office, Google Spreadsheets)
- Leadership and team handling
- Time management and problem identifying and solving perspective
- Performance improvements
- Sales goal attainment
- Team management
- Business development
- Travel and Event Management
Personal Qualifications
- Diploma in Hospitality, Aviation and Customer service from Frankfinn Institute of Air Hostess Training (2018).
- Certificate course of 1 year in French Language from Jamia Millia Islamia University.
Personal Information
- Father's Name: Irfan Ali
- Marital Status: Single
- Date of Birth: 11/02/99
- Nationality: Indian
- Languages- Hindi,English,Urdu,Bengali and French
Education and Training
true
Travel Experience
Dubai, Bali, Bangalore, Mumbai, Lonavala, Dheradun, Pune, Mussorie, Shimla, Kufri, Kashmir, Coorg, Munnar, Kasauli, Agra, Jim Corbet.
Timeline
Deputy Manager
TravelPlus (Fabhotels)
07.2023 - Current
Category Manager
Urban Company
12.2021 - 07.2023
Business Development Associate
Urban Comapany
07.2021 - 12.2021
Assistant Executive
Ienergizer
09.2019 - 07.2021
MBA - Pursuing
IGNOU
B.A - English Hons
SOL Delhi University
12th - Passed
Jamia Sr. Secondary School
10th - Passed
Ch. Charan Singh School