Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICHA MITTAL

Bangalore

Summary

Experienced Program Manager with 14 years of experience, including 6+ years as a Scrum Master and Project Manager. Experience managing cross-functional, geographically distributed teams and driving Agile transformations from legacy models. Manages technical delivery, resource allocation, and client collaboration to ensure zero-defect releases on time and within budget.

  • Agile Transformation & Coaching: Coached and transitioned multiple teams from Waterfall/V-Model frameworks to Agile methodologies; incorporated capacity planning into sprint sessions to manage team velocity and delivery predictability.
  • Operations & Resource Management: Managed resource allocation, budgeting, billing, and team structuring (10–15 headcount per team) for multiple cross-functional teams across geographical locations and client stakeholders.
  • Risk Management & Quality Assurance: Delivered software with a record of zero-defect delivery by monitoring project risks, managing scope creep, and maintaining project controls (stage plans, highlight reports, and risk logs).
  • Technical & Domain Expertise: Managed client collaboration, requirement gathering, and defect management alongside technical experience in functional/black-box testing (IVR, Web-based platforms), ITIL-implemented project auditing, and the Life Sciences domain.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

Teksystems
Bangalore
07.2021 - Current

Client: Adobe

  • Coached 15+ team members on Scrum framework adherence to increase process maturity.
  • Facilitated discussion, decision-making, and conflict resolution across 3 cross-functional teams.
  • Managed the product backlog alongside 2 Product Owners to ensure user stories were defined, ordered, and ready for development.
  • Created quarterly capacity planning sheets to track and manage project deliverables.
  • Managed project schedules and feature guidelines by identifying and mitigating engineering roadblocks.
  • Partnered with teams to prioritize backlog items based on project impact and requirements.
  • Identified and resolved 10+ complex technical and operational impediments to ensure teams met sprint commitments.
  • Facilitated Agile ceremonies, including Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning.
  • Tracked, communicated, and resolved cross-functional risks, dependencies, and blockers between teams.
  • Increased team velocity, throughput, and burn-down rates across 2 cross-functional teams.

Scrum Master

Happiest Minds Technology
Bangalore
12.2018 - 06.2021

Client: Sony India Software

  • Introduced and established Scrum frameworks from scratch for design and development teams of 20+ professionals across multiple projects.
  • Managed all phases of technical project lifecycles from initiation through final delivery, ensuring alignment with scope, timeline, and budget.
  • Conducted weekly client alignment meetings to manage defined project scope, track deliveries, and resolve operational issues.
  • Monitored team progress, analyzed project risks, and removed impediments to maintain sprint velocity and delivery timelines.
  • Aligned project teams with defined IT Service Management (ITSM) processes; conducted regular audits for Incident Management (IM), Change Requests (CR), and Service Requests (SR).
  • Coached cross-functional teams on the transition from Waterfall to Agile methodologies, providing guidance at all levels to support framework adoption.
  • Incorporated capacity planning into sprint sessions to enhance team delivery predictability and resource utilization.

Scrum Master

Accenture
Bangalore
12.2014 - 12.2018

Client: Telstra

  • Utilized ITIL frameworks and ServiceNow to manage Incident, Service Request, Problem, and Change Management processes.
  • Managed delivery on integrated platforms serving multiple client accounts.
  • Traveled to the client location in Australia as the initial team member to gather requirements and establish the onsite-offshore delivery model.
  • Collaborated with 3 Scrum Masters to coach a cross-functional team of Product Owners, developers, and testers on Agile practices.
  • Formed a self-managing team aligned with Scrum principles to meet release goals and delivery objectives.
  • Facilitated 40+ Agile ceremonies, including Daily Scrums, Sprint Planning, Retrospectives, Backlog Grooming, and Release Planning.

Senior Software Engineer

Accenture
Bangalore, India
01.2011 - 05.2014

Client: State Farm

  • Managed a quality assurance team of 11 QA engineers executing IP and Interactive Voice Response (IVR) testing.
  • Developed comprehensive test plans and test summary reports for distinct system modules.
  • Served as Defect Manager, directing daily defect triage calls with client stakeholders and development teams.
  • Deployed to the client location to lead onsite operations and bridge communication with the offshore delivery team.
  • Functioned as the primary onshore and offshore Point of Contact (POC) for production go-live activities across multiple releases.
  • Provided L4 support to diagnose and resolve production configuration issues.
  • Received the ACE Award in recognition of performance and delivery contributions.

Software Engineer

Accenture
Bangalore
04.2010 - 12.2010

Client: US Cellular

  • Managed end-to-end quality assurance activities as the sole QA engineer assigned to the project.
  • Created and executed test cases for web applications to ensure alignment with technical specifications.
  • Led client communications to gather testing requirements and manage the defect lifecycle.

Associate Software Engineer

Accenture
Bangalore
11.2009 - 03.2010

Client: Takeda

  • Executed test cases validating software functionality against project requirements, ensuring quality and compliance.
  • Coordinated with client stakeholders to facilitate User Acceptance Testing (UAT), ensuring alignment with project objectives.
  • Presented testing methodologies and processes, aligning internal teams and enhancing understanding of quality assurance.

Education

B.Tech -

Academy of Business and Engineering Sciences
Ghaziabad
07-2008

Skills

Agile project management

  • Operations management
  • Effort estimation techniques
  • Progress reporting
  • Jira integration
  • ServiceNow
  • Capacity planning
  • Client management
  • Stakeholder management
  • Management & Agile Leadership
  • Team development

Conflict resolution

  • expertise
  • Platforms

Certification

  • CSM Certified (Certified Scrum Master)
  • SAFe Agilist 5.1
  • ITSM (IT Service Management)

Timeline

Project Manager

Teksystems
07.2021 - Current

Scrum Master

Happiest Minds Technology
12.2018 - 06.2021

Scrum Master

Accenture
12.2014 - 12.2018

Senior Software Engineer

Accenture
01.2011 - 05.2014

Software Engineer

Accenture
04.2010 - 12.2010

Associate Software Engineer

Accenture
11.2009 - 03.2010

B.Tech -

Academy of Business and Engineering Sciences
RICHA MITTAL