RICHA MITTAL

Client: Adobe

• Coached 15+ team members on Scrum framework adherence to increase process maturity.
• Facilitated discussion, decision-making, and conflict resolution across 3 cross-functional teams.
• Managed the product backlog alongside 2 Product Owners to ensure user stories were defined, ordered, and ready for development.
• Created quarterly capacity planning sheets to track and manage project deliverables.
• Managed project schedules and feature guidelines by identifying and mitigating engineering roadblocks.
• Partnered with teams to prioritize backlog items based on project impact and requirements.
• Identified and resolved 10+ complex technical and operational impediments to ensure teams met sprint commitments.
• Facilitated Agile ceremonies, including Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning.
• Tracked, communicated, and resolved cross-functional risks, dependencies, and blockers between teams.
• Increased team velocity, throughput, and burn-down rates across 2 cross-functional teams.

Client: Sony India Software

• Introduced and established Scrum frameworks from scratch for design and development teams of 20+ professionals across multiple projects.
• Managed all phases of technical project lifecycles from initiation through final delivery, ensuring alignment with scope, timeline, and budget.
• Conducted weekly client alignment meetings to manage defined project scope, track deliveries, and resolve operational issues.
• Monitored team progress, analyzed project risks, and removed impediments to maintain sprint velocity and delivery timelines.
• Aligned project teams with defined IT Service Management (ITSM) processes; conducted regular audits for Incident Management (IM), Change Requests (CR), and Service Requests (SR).
• Coached cross-functional teams on the transition from Waterfall to Agile methodologies, providing guidance at all levels to support framework adoption.
• Incorporated capacity planning into sprint sessions to enhance team delivery predictability and resource utilization.

Client: Telstra

• Utilized ITIL frameworks and ServiceNow to manage Incident, Service Request, Problem, and Change Management processes.
• Managed delivery on integrated platforms serving multiple client accounts.
• Traveled to the client location in Australia as the initial team member to gather requirements and establish the onsite-offshore delivery model.
• Collaborated with 3 Scrum Masters to coach a cross-functional team of Product Owners, developers, and testers on Agile practices.
• Formed a self-managing team aligned with Scrum principles to meet release goals and delivery objectives.
• Facilitated 40+ Agile ceremonies, including Daily Scrums, Sprint Planning, Retrospectives, Backlog Grooming, and Release Planning.

Client: State Farm

• Managed a quality assurance team of 11 QA engineers executing IP and Interactive Voice Response (IVR) testing.
• Developed comprehensive test plans and test summary reports for distinct system modules.
• Served as Defect Manager, directing daily defect triage calls with client stakeholders and development teams.
• Deployed to the client location to lead onsite operations and bridge communication with the offshore delivery team.
• Functioned as the primary onshore and offshore Point of Contact (POC) for production go-live activities across multiple releases.
• Provided L4 support to diagnose and resolve production configuration issues.
• Received the ACE Award in recognition of performance and delivery contributions.

Client: US Cellular

• Managed end-to-end quality assurance activities as the sole QA engineer assigned to the project.
• Created and executed test cases for web applications to ensure alignment with technical specifications.
• Led client communications to gather testing requirements and manage the defect lifecycle.

Client: Takeda

• Executed test cases validating software functionality against project requirements, ensuring quality and compliance.
• Coordinated with client stakeholders to facilitate User Acceptance Testing (UAT), ensuring alignment with project objectives.
• Presented testing methodologies and processes, aligning internal teams and enhancing understanding of quality assurance.