Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
• Playing Volleyball • Reading books • Consol gaming
• Playing Volleyball • Reading books • Consol gaming
SoftwareEngineer

Reagan Jebaraj

Customer Executive
Coimbatore,TN

Summary

Diligent Customer Support Executive with experience managing phone, online and consultative communications with customers. Proactively identified best opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Support Executive

Reagan jebaraj.S
Coimbatore, Tamilnadu
11.2019 - Current
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Data Entry Sr.Rep

Reagan jebaraj.S
Coimbatore, Tamilnadu
07.2015 - 11.2018
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Managed large volume of medical claims on daily basis.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.

Education

Associate of Science - Computer Science

CORP HS ANUPPARPALAYAM
Ganthipurma
01.2012 - 07.2015

Skills

    Customer Inquiry Management (CIM)

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Software

Configuration system and Trouble shooting

Working Kali Linux

Solving technical problems

Interests

Learning new technique to help customer technically

Information security

Cyber security

Timeline

Customer Support Executive

Reagan jebaraj.S
11.2019 - Current

Data Entry Sr.Rep

Reagan jebaraj.S
07.2015 - 11.2018

Associate of Science - Computer Science

CORP HS ANUPPARPALAYAM
01.2012 - 07.2015

• Playing Volleyball • Reading books • Consol gaming

I have participated in many open tournament for volleyball with my team. We play every weekend as an stress reliever for physical and mental state.

I also read online book when i am bored are in a lock down situations where i cannot out, so book is my best company when i am alone.

I am a gamer who plays pc,mobile and console gaming. I have payed more then thousand game form my 10th standard it became a addiction and a creative way to learn and enhance my knowledge and quick decisions in split seconds.

• Playing Volleyball • Reading books • Consol gaming

I have participated in many open tournament for volleyball with my team. We play every weekend as an stress reliever for physical and mental state.

I also read online book when i am bored are in a lock down situations where i cannot out, so book is my best company when i am alone.

I am a gamer who plays pc,mobile and console gaming. I have payed more then thousand game form my 10th standard it became a addiction and a creative way to learn and enhance my knowledge and quick decisions in split seconds.

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Reagan JebarajCustomer Executive