Reejend K R

Represent IBS University in the South India market, driving student recruitment and institutional brand visibility. Manage end-to-end business development activities, including B2B partner engagement, education consultancy collaborations, and university promotion initiatives. Conduct student counseling sessions, seminars, and institutional presentations to promote academic programs in Hungary. Coordinate closely with admissions, processing, and partner teams to ensure smooth application handling, offer issuance, and enrollment closures. Contribute to market expansion strategies, agent onboarding, and relationship management to consistently grow student intake and strengthen regional presence

• Managed branch operations, sales performance, and team productivity, achieving monthly and annual targets. Led B2C sales initiatives, enhancing lead conversion ratios and maintaining high standards of customer service. Oversaw overseas education processing, coordinated sales and support teams, and executed local marketing activities to boost footfall and inquiries. Ensured compliance with company policies, reporting standards, and operational processes.

• Managed operations and sales performance for two education branches, overseeing B2B partnerships and B2C student acquisition. Implemented SOPs, ensured branch-wise compliance, and improved conversion through effective lead tracking and counseling quality. Created local outreach and partnership strategies that contributed to revenue growth while ensuring high customer satisfaction.

• Managed regional sales operations across multiple branches, ensuring achievement of targets. Led recruitment, training, and performance management of branch teams. Developed regional sales strategies, monitored branch performance, implemented corrective actions, and streamlined workflows to improve operational efficiency and student experience.

• Led and motivated a high-performing B2C sales team to consistently meet and exceed targets. Trained and coached team members, managed CRM accuracy, optimized sales processes, and supported recruitment and onboarding activities. Worked closely with marketing and support teams to enhance customer satisfaction.

• Led counseling and sales teams, improved overall team performance, managed data distribution, and coordinated student and counselor activities. Conducted training sessions, provided performance feedback, and maintained strong customer relationships to ensure service quality and productivity.

• Handled end-to-end recruitment, onboarding, and employee engagement activities. Coordinated marketing initiatives, managed social media presence, organized employee incentive programs, and facilitated training programs to improve workforce performance and retention.

• Supported student success through counseling and academic coordination. Managed office operations, maintained customer interaction records, processed applications, and ensured compliance with standardized procedures. Addressed customer queries and coordinated with internal departments for resolution.

• Managed customer relationships, handled inquiries and service requests, and ensured timely resolution of customer concerns while maintaining service quality standards.