Reena Basera

Key Responsibilities:

• Processed insurance claims with adherence to company guidelines and SLAs, ensuring timely resolutions.
• Verified claim documents and ensured completeness and compliance.
• Performed backend claims processing with a focus on accuracy and quality.
• Coordinated with internal teams to address and resolve claim-related queries, enhancing overall claim processing efficiency.
• Met productivity and quality targets consistently, contributing to timely claim processing and customer satisfaction.
• Ensured data confidentiality and compliance with company policies.

• Coordinated end-to-end recruitment process, including resume screening and interview scheduling, to streamline candidate selection.
• Maintained employee records and updated HR databases with accuracy.
• Assisted in employee onboarding and documentation for new hires.
• Prepared offer letters and onboarding documents to ensure compliance and a smooth onboarding experience for new hires.
• Managed attendance tracking and leave records, contributing to accurate employee data management.
• Assisted in maintaining employee files while ensuring confidentiality of HR data.

• Developed engaging social media posts, captions, and promotional content to enhance brand visibility.
• Boosted audience engagement by updating content regularly and interacting with the community.
• Managed and updated the NGO’s social media accounts (Facebook and Instagram).
• Scheduled and published posts to maintain a consistent online presence.
• Assisted in planning and executing online awareness campaigns for social causes.
• Responded to comments and messages while maintaining professional communication.
• Monitored social media performance metrics and recommended content enhancements for improved reach.