Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Currentaddress
Hobbies and Interests
Disclaimer
Timeline
Generic

Reepon Kumar Sahoo

Hyderabad

Summary

To represent and be a part of an organization which gives enough opportunities to display my skills and help me to develop them further and learn new things which will help me in doing my work more efficiently.

Overview

5
5
years of professional experience

Work History

Phone Banking Officer

ICICI Bank Ltd
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
  • Contributed to team success by consistently meeting or exceeding performance metrics.
  • Improved efficiency by staying up-to-date on regulatory changes and adjusting procedures accordingly.
  • Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in a timely manner.
  • Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Used CRM system daily to maximize service opportunities and enhance communication.

Deputy Manager

Kfin Technologies Ltd
03.2019 - Current
  • Analyzed and reported performance data, translating findings into practical improvement actions.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Maintained, documented and presented progress reports to leaders.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Assumed senior management workloads in absence of general manager to maintain operations continuity.
  • Created reports and analyzed and interpreted data.
  • Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
  • Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor of Technology - Electrical Engineering

Dhaneswar Rath Institute of Engineering And Management Studies
Cuttack, Odisha
11.2015

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Computer Skills
  • Microsoft Office
  • Banking regulations awareness
  • Staff Training and Development
  • Performance Improvements
  • Recruiting skills
  • Customer Relationship Management (CRM)
  • Workload Management

Accomplishments

  • Promoted to Deputy Manager with outstanding rating in 2023
  • Promoted to Assistant Manager with outstanding rating in 2021
  • Awarded as Star Performer of the month for November 2019
  • Was a part of the major IPO of India Life Insurance Corporation and major Rights Issues, Buybacks during the tenure with KFin Technologies Ltd.
  • Awarded in R&R in Highflyer category for Q2 in November 2022
  • Winner of SPOT award for November 2022.
  • National Institute of Securities Markets(NISM) certifiied in "NISM-Series-II-A: Registrars to an Issue and Share Transfer Agents".

Languages

English
Hindi
Odia

Personal Information

  • Father's Name: Mr. Guru Charan Sahoo
  • Mother's Name: Smt. Bachan Sahoo
  • Date of Birth: 05/22/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Currentaddress

Yousufguda, Hyderabad

Hobbies and Interests

  • Playing Cricket
  • Listening to songs

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Deputy Manager

Kfin Technologies Ltd
03.2019 - Current

Phone Banking Officer

ICICI Bank Ltd

Bachelor of Technology - Electrical Engineering

Dhaneswar Rath Institute of Engineering And Management Studies

Similar Profiles

CREATE PROFILE
Reepon Kumar Sahoo