Sweta Kumari
Greater Noida
Summary
Seasoned Phone Banking Officer with significant experience in handling customer queries, resolving issues, and providing high-quality service. Strengths include strong communication skills, problem-solving abilities, and knowledge of banking products and services. Noteworthy contributions include improving customer satisfaction rates and streamlining call center operations for efficiency.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Phone Banking Officer
Cogent E Services
Noida
02.2024 - Current
- Assisted customers with account inquiries and transaction processes.
- Provided accurate information about banking products and services.
- Handled customer complaints and resolved issues effectively.
- Educated customers on online banking features and security measures.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Utilized problem-solving skills to identify customer issues quickly and accurately.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
Education
MBA - Human Resources Management
Accurate Institute of Management & Technology
Gr. Noida 08.2019 - 08.2021
B. Com - Accounting and Finance
BRA University
Bihar 08.2014 - 09.2018
Skills
- Customer service
- Banking regulations
- Customer relationship management
- Product knowledge
- Data entry
- Sales techniques
- Effective communication
- Detail orientation
- Team collaboration
- Time management
Personal Information
Date of Birth: 08/30/93
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Phone Banking Officer
Cogent E Services
02.2024 - Current
MBA - Human Resources Management
Accurate Institute of Management & Technology
08.2019 - 08.2021
B. Com - Accounting and Finance
BRA University
08.2014 - 09.2018