Reginaldo Dsouza
Mumbai
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Certified on the below skills:
- APA (American Payroll Association) certified
- ISO certifiedT
- Train-the-trainer certified
- IELTS - 8 bands
Rewards & Recognitions:
- Best trainer awards in Teleperformance
- Best AM award in Teleperformance
- Best Trainer award in Hexaware
- Best trainer awards in Aon Hewitt
- Grade III award (Annual) in Aon Hewitt
- Process improvement idea awards at Aon Hewitt
Overview
21
21
years of professional experience
Work History
Assistant Manager - Process Training
Teleperformance, Mumbai
Mumbai
05.2021 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assigned work and monitored performance of project personnel.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
Lead Process Trainer
First Source
Mumbai
07.2019 - 04.2021
- Explained goals and expectations required of trainees.
- Assisted in the development of assessment tools used to evaluate effectiveness of process training initiatives.
- Recommended measures aimed at improving efficiency within existing processes while minimizing costs.
- Monitored, evaluated and recorded training activities or program effectiveness.
Lead Process Trainer
Hexaware Technologies
Mumbai
01.2017 - 06.2019
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Offered all levels of training to diverse personnel via variety of instructional methods.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
- Collaborated with other departments to maintain current knowledge of training needs.
- Maintained accurate records of all process training activities including attendance and evaluation results.
Sr Specialist - Talent & Development
Aon Hewitt
Mumbai
12.2003 - 02.2015
- Implemented best practices in the use of tools and technologies related to project management.
- Ensured compliance with applicable regulations throughout the life cycle of a project.
- Facilitated brainstorming sessions among teams to generate innovative ideas.
Education
Bachelor of Commerce -
Mumbai University
Mumbai05-1995
Skills
- Employee performance evaluation
- IELTS certified - 8 bands
- APA (American Payroll Association) certified
- ISO certified
- Train-the-trainer certified
- Recruiting & interviewing
- Training Need Interventions
- Analytical skills
Languages
English
First Language
Hindi
Elementary
A2
Timeline
Assistant Manager - Process Training
Teleperformance, Mumbai
05.2021 - Current
Lead Process Trainer
First Source
07.2019 - 04.2021
Lead Process Trainer
Hexaware Technologies
01.2017 - 06.2019
Sr Specialist - Talent & Development
Aon Hewitt
12.2003 - 02.2015
Bachelor of Commerce -
Mumbai University