Rehana Khan
New Delhi
Summary
Dynamic professional with a proven track record at Cognizant Technology Solutions, enhancing client accounts and boosting operational efficiency. Specializes in workflow optimization and possesses strong problem-solving abilities. Achieved significant improvements in Google Ads campaign performance, demonstrating both technical expertise and exceptional customer service skills.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions India Private Limited
06.2022 - Current
- Expertise in search campaigns troubleshooting
- Specialization in handling technical queries, including bugs, errors, and reporting issues in Google Ads accounts
- Addressing Account managers and client inquiries and resolving issues related to Google Ads campaigns using internal tools
- Monitor and analyze key metrics like clicks, CTR, conversion rates, and bidding strategies; specialized in AdWords Traffic Reporting and Search campaign performance
- Enhance client accounts by identifying performance gaps and addressing technical queries
- Performing detailed data analysis for the areas for improvement
- Reviewing comprehensive performance reports with actionable insights and recommendations
IT Customer Service Associate
Accenture Solutions Pvt Ltd
01.2022 - 06.2023
- Used to resolve a wide range of customer inquiries via chat and email maintaining a high level of customer satisfaction
- Strong problem-solving and troubleshooting skills to diagnose and resolve technical issues with Google Devices efficiently
- Followed established troubleshooting procedures to efficiently resolve customer issues
- Collaborated with other departments to ensure seamless customer support and achieve departmental goals
Customer Service Representative
Concentric Daksh Services India Private Limited
Gurugram
09.2020 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products and services to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Arts - Arts
Rajdhani College
Delhi08-2020
Skills
- Workflow Optimization
- Proposal Writing Expertise
- Operational Efficiency
- Business process improvement
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private Limited
06.2022 - Current
IT Customer Service Associate
Accenture Solutions Pvt Ltd
01.2022 - 06.2023
Customer Service Representative
Concentric Daksh Services India Private Limited
09.2020 - 01.2022
Associate of Arts - Arts
Rajdhani College
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