Rekha V
Quality Analyst
Bangalore
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Executive
STARTEK
01.2020 - 01.2021
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Quality Analyst
Teleperformance
02.2022 - 03.2025
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
Education
SSLC -
BEL English School
Bengaluru, IndiaPUC -
BEL PU College
Bengaluru, IndiaBachelor of Arts -
Government First Grade College
Bengaluru, India 05.2001 -
Skills
Quality improvement
Interests
Browsing Internet
Listening music
Travelling
Roles And Responsibilities
- Identify and give feedback on agent shortcomings in soft skills and process knowledge.
- Reviewing ticket worked by agent.
- Online/offline monitoring of agent calls to audit and scrutinize.
- Daily Reports on Quality Deviations.
- Auditing tickets and calls based on set parameters and CTQ’s.
- Taking training for new batches regarding quality parameters.
- Reviewing the performance of the Agents.
- Giving Feedback to operations regarding any deviations in process.
Personal Information
- Father's Name: Venkatesh P
- Date of Birth: 11/28/97
- Gender: Female
- Nationality: Indian
- Religion: Hindu
Timeline
Quality Analyst
Teleperformance
02.2022 - 03.2025
Senior Executive
STARTEK
01.2020 - 01.2021
Bachelor of Arts -
Government First Grade College
05.2001 -
SSLC -
BEL English School
PUC -
BEL PU College
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