REMESH M K

Centralised Processing Center for Forex Transactions:

• Right from conceptualising to implementation of the project with in a short time span of 2 years for the bank.
• Procured appropriate and most suitable state of the art Hardware and software through transparent RFP process.
• Headed the Forex Operation unit comprising of 10 executives and 360 Managers and Officers for two years.
• Established AUL( Alternate User Location) in a different centre for the BCP (Business Continuity Plan) enabling uninterrupted service to the customer.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented the state of the art Dealing Room for the bank
• Implemented the latest and cost effective IP telephony .
• Technology Overseeing Executive:
• Responsible for the the technology upgradation and monitoring of all software applications and cyber security of the wing.
• Enacted contingency plans, escalated and directed system problems and issues and participated in Root Cause Analysis to provide input to top management for process improvements.

Systems & Procedure:

• Responsible for issuing internal circulars, Manual of Instructions

Technology Overseeing Executive:

• Motivated, trained, and disciplined employees to maximize performance.
• Managed employee reviews, training, schedules, and contract negotiations.
• Overseen inventory by ordering precise quantities of Hardware and software.
• Negotiated contracts with vendors to get competitive prices and quality products.
• Conducted periodical DR drills on all applications .
• Prompt Rectification of IS audit remarks

Systems and Procedure :

• Issued internal circulars and manuals on procedures to improve customer service and satisfaction.
• Handled ODI & FDI centrally for the bank.
• Prompt Statutory reporting to RBI/Head Office.

Payment Gateways:

SWIFT & RTGS:

Overseen the Technical and operations .

Responsible for the hardware upgrades, cyber security and RBI audit reply. No untoward incident reported during my tenure of five years.

• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Awarded the best Foreign Department of the Bank both in Transaction volume and profitability for three consecutive FYs.
• Best internal control and maintained LOW RISK in all the three FY RBIA.

• Newly opened branch in January 2010.
• Awarded the best Semi- Urban branch of Calicut circle for two consecutive years.
• Achieved aggregate Business of Rs.100 cr in 3 years of opening the branch. The figure was a meager Rs. 3 crore when I took charge in August 2010.
• Managed the branch with one officer and two workmen employees .
• Best customer service extended to the public.

13 years of experience in Forex Treasury in various capacities

Worked in all departments of Forex including Dealing room.

Worked in IT department for more than 9 years with exposure in

SWIFT, VOSTRO and Software implementation.

Good knowledge in UNIX ,ORACLE and Networking concepts.