REMYA J NAIR
Banker
Ayalur
Summary
Summary
Result driven banker with 15 years of experience in retail and commercial banking.
Achievements
- Integrated Performance Management: Balanced operational efficiency with sales growth, maintaining top performance in both KPIs.
- Customer-Centric Operations: Redesigned branch layout and workflow to support sales and service synergy, enhancing walk-in conversion rates.
- Data-Driven Decision Making: Leveraged analytics to align sales strategies with operational capabilities, optimizing resource allocation.
- Rewards and recognitions: For achieving sales budgets, consistent performer (Achieved top rating of 5 for the performance in both operations and sales for continuous 4 years)
- Qualified for international trip
Overview
16
16
years of professional experience
Work History
Branch Operations Manager
CSB Bank
05.2020 - Current
- Overseeing daily operations, achieving financial targets,adherence to all banking regulations, internal policies, and compliance standards
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
Gold Loan officer
Unimoni Financial Services
10.2018 - 03.2020
- Key Responsibilities performed
- Gold appraisal and valuation expertise.
- Knowledge of loan documentation and KYC norms.
- Strong customer service and communication skills.
- Sales orientation and target-driven mindset.
- Attention to detail, integrity, and trustworthiness.
Branch Manager
Chemmanur Credits and Investments Ltd
08.2011 - 10.2018
Key responsibilities performed
- Strong knowledge of retail lending, credit risk, and NBFC operations.
- Excellent leadership, communication, and team management skills.
- Target-driven mindset with a focus on growth and profitability.
- Sound understanding of regulatory compliance and financial documentation.
- Customer-oriented approach with problem-solving ability.
Customer Relation Executive
Muthoot Fincorp
04.2010 - 08.2011
Key responsibilities performed
- Sales and negotiation skills.
- Attention to detail and ability to multitask.
Education
Mcom - Finance
N S S College
Nemara01.2009
B.COM - Finance
N S S College
Nemara04.2007
Skills
Operational efficiency,excellent customer service, Time Management,relationship building
Timeline
Branch Operations Manager
CSB Bank
05.2020 - Current
Gold Loan officer
Unimoni Financial Services
10.2018 - 03.2020
Branch Manager
Chemmanur Credits and Investments Ltd
08.2011 - 10.2018
Customer Relation Executive
Muthoot Fincorp
04.2010 - 08.2011
Mcom - Finance
N S S College
B.COM - Finance
N S S College
Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief.
Ayalur
25/10/25
Remya J Nair