Remya Roshan
Administrative Assistant
Gurgaon
Summary
Administrative Assistant at The Boston Consulting Group (BCG) since 2023 August, managing calendars of stakeholders ranging from Managing Directors and Partners. L&D trainer with 7 years of vast experience with IndiGo airlines, of which 3 years as a Senior Cabin Crew member and over 3.8 years experience as a Grooming and Poise Trainer. Trained 30k+ employees on soft skills, executive presence, customer experience and personality development. Designed and developed Indigo's grooming manual (Cabin crew, Ground staff, Cargo, Engineering, Cockpit crew). Content creation, Calendar Management, Instructional Design, Quarterly grooming audits, Vendor management TNA & TNI, Basic LMS, Corporate training for Executive presence, Communications skills trainer (freelance).
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
The Boston Consulting Group
Gurugram
08.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Soft Skills and English Language Trainer
Vyakta
01.2023 - 03.2023
- Business Communication coach for corporates as a freelancer
- Interpersonal Skills
Grooming, Poise and Soft Skills Trainer
IndiGo
02.2018 - 07.2021
- Training delivery and formulating training content
- Trained more than 10000 employees on body language, poise, soft skills and personality development.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained and managed calendars for the team members and assigned daily schedule.
- Managed and updated daily rosters
- Facilitated classroom demonstration on hairstyles, make up and hygiene.
- Recorded and edited videos for use in later courses or by remote learners.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Gathered and organized supplementary material to support structured lessons.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Eliminated process gaps by implementing new methods of standardized training.
- Assessed student needs to develop effective training plans.
- Developed individualized plans to help customers reach goals within predetermined timelines.
Senior Cabin Attendant
IndiGo
09.2014 - 10.2017
- Ensured safety and security of the passengers on board
- Ensured the SOP is followed on each flight
- Awarded peer award and customer first award during initial training days
- Closing sales report and updating the same on trackers
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Promoted safety, comfort and welfare of passenger.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
M.A - Journalism
Mumbai University
B.A - Sociology
Jesus & Mary College (JMC)
Class XII - undefined
CBSE
Class X - undefined
CBSE
Skills
- Soft Skills Training
- Training
- Customer Experience
- Learning And Development
- Communication Skills
- Communication Training
- Personality Development
- Body Language
- Content Creation
- Module
- LMS
- Calendar Management
- WORD
- EXCEL
- Powerpoint
- Internet Explorer
- Outlook
Extra-Curricular Activities
Dancer, Learnt Kathakali for 18 years and performed Kathakali (classical dance) in 7 countries and mostly every corner within the subcontinent., Awarded CCRT scholarship for excellence in dance for 10 years., Awarded Delhi Kala Kendra scholarship for dance for 2 years. NCC Cadet, National level NCC cadet. Senior under officer in the army wing of National cadet corps. Taken part in the Republic day parade through NCC twice in the years 2007, 2009 respectively., Announced as Delhi best cadet during the Republic day parade in the year 2009., All India 4th in firing competition held during the 1 month of Thal Sena Camp.
Interests
Passionate about dance and interior design
Profile Summary
Administrative Assistant at The Boston Consulting Group (BCG), 08/2023, Managing calendars of stakeholders ranging from Managing Directors and Partners., L&D trainer with 7 years of vast experience with IndiGo airlines, of which 3 years as a Senior Cabin Crew member and over 3.8 years experience as a Grooming and Poise Trainer., Trained 30k+ employees on soft skills, executive presence, customer experience and personality development., Designed and developed Indigo's grooming manual (Cabin crew, Ground staff, Cargo, Engineering, Cockpit crew)., Content creation, Calendar Management, Instructional Design, Quarterly grooming audits, Vendor management TNA & TNI, Basic LMS, Corporate training for Executive presence, Communications skills trainer (freelance).
Personal Information
- Total Experience: 7 Years 0 Month
- Date of Birth: 09/16/90
- Gender: Female
- Marital Status: Married
Certification
Train the Trainer
Timeline
Administrative Assistant
The Boston Consulting Group
08.2023 - Current
Soft Skills and English Language Trainer
Vyakta
01.2023 - 03.2023
Train the Trainer
03-2018
Grooming, Poise and Soft Skills Trainer
IndiGo
02.2018 - 07.2021
Senior Cabin Attendant
IndiGo
09.2014 - 10.2017
B.A - Sociology
Jesus & Mary College (JMC)
Class XII - undefined
CBSE
Class X - undefined
CBSE
M.A - Journalism
Mumbai University
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