Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENISHA SHAFFRIN S P

Trivandrum

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

13
13
years of professional experience

Work History

Senior Manager

INDIAN BANK
Thiruvananthapuram
04.2024 - Current
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Developed and implemented strategic business plans to drive growth and profitability.

Manager

INDIAN BANK
Trivandrum
04.2021 - 03.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Created and managed budgets for travel, training, and team-building activities.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Assistant Manager

INDIAN BANK
BANGALORE
06.2014 - 03.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Programmer Analyst

COGNIZANT TECHNOLOGY SOLUTIONS
Chennai
09.2011 - 03.2013
  • Tested, debugged, documented and maintained software programs developed on the mainframe platform.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Assessed code during testing stage to determine potential glitches and bugs.

Education

J.D. -

ADHIYAMAAN COLLEGE OF ENGINEERING
Hosur, TN
04-2011

High School Diploma -

DUTHIE GIRLS HIGHER SECONDARY SCHOOL
Nagercoil, TN
03-2007

Skills

  • Cash Management
  • Budget Planning
  • Banking operations
  • Branch Administration
  • Credit analysis
  • Loan Processing
  • Sales Support
  • Customer Service
  • Data Analysis
  • Analytical Skills

Timeline

Senior Manager

INDIAN BANK
04.2024 - Current

Manager

INDIAN BANK
04.2021 - 03.2024

Assistant Manager

INDIAN BANK
06.2014 - 03.2021

Programmer Analyst

COGNIZANT TECHNOLOGY SOLUTIONS
09.2011 - 03.2013

J.D. -

ADHIYAMAAN COLLEGE OF ENGINEERING

High School Diploma -

DUTHIE GIRLS HIGHER SECONDARY SCHOOL

Similar Profiles

CREATE PROFILE
RENISHA SHAFFRIN S P