Renu Manwad
Delhi
Summary
Dynamic Delivery Lead Associate at Accenture Solutions with expertise in claims adjudication and process improvement. Proven ability in stakeholder management and root cause analysis, enhancing operational efficiency. Adept at multitasking and leading cross-functional teams to achieve compliance and accuracy in high-stakes environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Lead Associate
Accenture solutions PVT. LTD
Noida
07.2023 - Current
- Energetic and results-oriented delivery lead associate working with Allstate Insurance (US) operations in leading group, health, and life products.
- Working on end-to-end insurance functions of claims adjudication, indexing, and settlement.
- Complete markup processing of a claim, performing the auto-adjudication of the claims.
- Indexing and examination of claims.
- Approval and denial of claims adjudications and settlements with the help of medical and supporting documents.
- Plan and coordinate the operational activities to guarantee compliance with local laws and regulations.
- Undertake data gathering and validation activities on a regular basis, based on the service agreement level.
- Maintain an issue log to find gaps and opportunities for process improvements.
- Handling root cause analysis, weekly and monthly production, and accuracy report publishing and reporting.
Process Associate
Genpact India PVT.LTD
Noida
01.2021 - 07.2023
- Result-oriented Process Associate with 2.5 years of experience in a broad and affluent market, leading with a US insurance company.
- Worked with the affluent market New Business team, where end-to-end functions are performed, such as Genius Indexing, Iridium Indexing, Data Entry, Pre-Risk, Papers only, etc.
- Worked as a crucial team member in indexing and data entry operations for the actions below:
- Input output validation.
- Indexing of medical and non-medical documents.
- New item forms for data entry.
- Handling customer end queries within the agreed TAT and accuracy.
- Validating and clearing of forms before the data entry procedure and final settlement of policy, following the route of pre-risk and underwriting.
Education
Master of Arts - History
IGNOU
DELHI01-2022
Bachelor of Arts - BA PROGRAMME WITH COMPUTER SCIENCE
LADY SHRI RAM COLLEGE FOR WOMEN
DELHI01-2018
Skills
- Stakeholder management
- Scheduling coordination
- Task delegation
- computer skills
- Cross-functional coordination
- Administrative operations
- Documentation & recordkeeping
- Reporting tools
- Root cause analysis
- Ability to multitask
- Leadership and team management
- Data Entry
- Indexing
- Claims adjudications and settlements
Certification
- Computer Certification From Govt. certified Institution
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Delivery Lead Associate
Accenture solutions PVT. LTD
07.2023 - Current
Process Associate
Genpact India PVT.LTD
01.2021 - 07.2023
Master of Arts - History
IGNOU
Bachelor of Arts - BA PROGRAMME WITH COMPUTER SCIENCE
LADY SHRI RAM COLLEGE FOR WOMEN
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