Bharat Nebhwani
Jaipur
Summary
Results-driven technical support executive known for strong communication and critical thinking skills. Expertise in addressing customer inquiries and providing tailored solutions. Aiming to leverage attention to detail and leadership experience to support organizational goals. Excel in communication, problem-solving, and adaptability to rapidly changing technology environments, ensuring seamless operational support and enhanced user satisfaction.
Overview
4
4
years of professional experience
Work History
Technical support executive
Teleperformance
Jaipur
05.2024 - 03.2025
- Delivered prompt, accurate solutions while maintaining high customer satisfaction levels.
- Resolved inquiries from school administrators regarding education software features and usage.
- Assisted clients with billing inquiries, payment disputes, and subscription renewals.
- Facilitated payment assistance alongside minimal technical support for customers.
- Trained new team members on best practices to enhance customer support efficiency.
Family Business Support
Food Truck
Jaipur
01.2022 - 04.2024
- Maintained hygiene standards, equipment setup, and menu planning, demonstrating organizational skills.
- Assisted in daily food truck operations, managing customer orders, payments, and billing to ensure smooth service.
- Provided exceptional customer service by resolving complaints, customizing orders, and building repeat business through personalized interactions.
Marketing Intern
Amul- The Taste of India
Jaipur
04.2021 - 05.2021
- Educated customers on health benefits of buffalo milk, emphasizing protein content and calcium richness.
- Explained competitive pricing strategy, highlighting value-for-money and sourcing quality.
- Collaborated with team on booth logistics, managing inventory and refining promotional tactics through feedback.
Education
MASTERS - MBA
JAGAN INSTITUTE OF MANAGEMENT STUDIES
Jaipur05-2021
GRADUATION - BCOM HONS.
RAJASTHAN UNIVERSITY
Jaipur05-2019
12TH – CBSE -
TAGORE INTERNATIONAL SCHOOL
Jaipur05-2016
Skills
Customer service orientation
Software proficiency
MS Office expertise
Attention to detail
Critical thinking
Problem solving
Effective communication
Customer relations management
Leadership skills
Interpersonal skills
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Technical support executive
Teleperformance
05.2024 - 03.2025
Family Business Support
Food Truck
01.2022 - 04.2024
Marketing Intern
Amul- The Taste of India
04.2021 - 05.2021
MASTERS - MBA
JAGAN INSTITUTE OF MANAGEMENT STUDIES
GRADUATION - BCOM HONS.
RAJASTHAN UNIVERSITY
12TH – CBSE -
TAGORE INTERNATIONAL SCHOOL