Renuka Seth

• Collaborated with other departments within the organization to ensure proper communication between teams regarding project objectives and goals.
• Facilitated knowledge transfer of foundational project management methods to junior personnel.
• Developed process documents and procedures related to project management activities.
• Developed project plans and timelines to ensure successful completion of projects.
• Participated in post-project review sessions, helping identify areas where further improvement can be made moving forward.
• Monitored daily activities related to ongoing projects, ensuring that tasks were completed on time and within budget.
• Introduced change improvement plans to achieve goals, methodologies and initiatives.
• Generated diverse Excel reports aiding management in evaluating project outcomes.

As the head of the CRM at Indo Bright Petroleum Pvt. Ltd. The focus was on developing and executing strategies to enhance customer satisfaction, helping the organization to foster long-term relationships.

• Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
• Developed strategies for improving the overall quality of the customer experience.
• Created reports summarizing customer feedback and complaints for management review.
• Analyzed data from CRM systems to identify trends in customer service needs.
• Resolved escalated customer service issues in a timely manner.

During the tenure with Intelligreen technologies Pvt Ltd the responsibilities includes interaction with customers ensuring high level of consumer satisfaction and service delivery. The role required effective communication and skills to address the issues faced by the customer promptly.

• Generated monthly performance reports on key metrics such as sales volume, revenue growth.
• Conducted regular meetings with clients to discuss their current requirements.
• Maintained accurate records of client interactions and transactions.