RESHMA M
BANKER
Tirunelveli
Summary
Skilled Deputy Manager with 3.9 years of experience in coordinating,building and leading the team in banking as a Relationship Manager for Credit Cards. Friendly,Self determined and adaptable professional with remarkable leadership skill.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Relationship Manager
ICICI BANK LTD
07.2018 - 04.2022
- Build team with good product knowledge.
- Created strategies to develop and expand existing customer base, results in increased annual sales by 15%.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve sales.
- Assessed employee performance and developed improvement plans for better output.
- Boosted branch sales by developing and deepening customer loyalty.
Education
POST GRADUATE DIPLOMA IN BANKING - Banking
MANIPAL ACADEMY OF HIGHER EDUCATION
10.2017 - 10.2018
BTECH - ELECTRONICS AND COMMUNICATION ENGINEERING
COLLEGE OF ENGINEERING KOTTARAKKARA
09.2012 - 04.2016
Skills
Leadership quality
Strategic planning
Strong analyticalskill
Business development
Business planning
Data analysis
Accomplishments
• Received “BEAT THE BEST AWARD” for the outstanding performance in Credit Cards sales.
• Repeatedly received recognitions for excellence in customer service.
Certification
Data analytics certification course by Google (Course 1:Foundations)
Timeline
Data analytics certification course by Google (Course3:Prepare data)
04-2023
Data analytics certification course by Google (Course2:Decision Making)
03-2023
Data analytics certification course by Google (Course 1:Foundations)
01-2023
Relationship Manager
ICICI BANK LTD
07.2018 - 04.2022
POST GRADUATE DIPLOMA IN BANKING - Banking
MANIPAL ACADEMY OF HIGHER EDUCATION
10.2017 - 10.2018
BTECH - ELECTRONICS AND COMMUNICATION ENGINEERING
COLLEGE OF ENGINEERING KOTTARAKKARA
09.2012 - 04.2016
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