Priyanka Sarmah
Sibsagar
Summary
Motivated and dedicated professional seeking an opportunity to work in an environment that fosters skill development and embraces challenges. Committed to utilizing innovative ideas to drive the growth and success of the organization. Eager to contribute expertise and passion for continuous improvement to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Relationship Manager
ICICI Bank LTD
03.2024 - Current
- Actively establish and maintain positive relationships with existing clients by providing exceptional customer service, listening to their needs, and addressing their concerns
- Manage client accounts and act as the key point of contact from the company
- Conduct in-depth market research and analysis to understand the client's needs, preferences and trends in the industry
- Collaborate across departments such as sales, marketing and product development to ensure that the client's needs are being met
- Generate new business and revenue opportunities through cross-selling and upselling
- Approach potential customers to cultivate fruitful relationships
- Support high-quality sales, supply and customer service operations
Personal Banker
Yes Bank LTD
06.2023 - 01.2024
- Manage customer bank accounts and oversee transactions
- Build long-term relationships with customers to understand their financial needs while providing suggestions regarding products and services
- Help customers bank more efficiently using web, mobile, and ATM banking
- Collaborate with partners to help customers with more complex financial needs
Data Analyst
HDFC Bank ltd
11.2018 - 04.2023
- Responsible for providing business analysis identifying key business drivers and root cause analysis which includes scenario based modelling
- Logical & scientific data reading for valuable output to make changes in service, system, product, program etc
- Responsible for leading, developing and managing a team which supports KYC reporting budgeting and strategic planning activities
- Plan, direct and lead activities, ensuring reporting are aligned with the strategic direction of the business
- Manage the verification of report results, validate report data and manage user acceptance testing
- Monitor and highlight critical trigger or complaints from live monitoring system
Education
MBA - Human Resource and Management
Post Graduate Diploma - Banking and Finance
NIIT
01.2018
Post Graduate Diploma - Computer Application
DCC
01.2017
B. Sc. - Geography(Hons)
DHSK College
Dibrugarh01.2016
Skills
- Team Management
- Operations
- Data Analysis
- Reports & SOPs
- Training
- Deep dive
- Root Cause Analysis
- Brand Protection
- Fraud & Risk controlling
- Quality Assurance
- Leadership Quality
Accomplishments
Received Best support for Business Data Analyst for two consecutive years which is given to the
employee who has supported the organisation for creating budgets and providing valuable data which
helps in business development
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Assamese
Advanced (C1)
Timeline
Relationship Manager
ICICI Bank LTD
03.2024 - Current
Personal Banker
Yes Bank LTD
06.2023 - 01.2024
Data Analyst
HDFC Bank ltd
11.2018 - 04.2023
MBA - Human Resource and Management
Post Graduate Diploma - Banking and Finance
NIIT
Post Graduate Diploma - Computer Application
DCC
B. Sc. - Geography(Hons)
DHSK College
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