Reshma Sarkar
Kolkata
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
6
6
years of professional experience
Work History
Senior Associate (Wipro Limited DO&P)
Wipro Limited
Kolkata
11.2019 - 05.2024
- Worked under AT&T as an Order disconnect Manager and Subject Matter expect including escalation support
- Consumer Journey Enhancement through process Excellency
- Was awarded the "Performer of the Year" recognition for Excellency and timely deliverable of orders
Associate (Concentrix)
Concentrix Limited
Kolkata
06.2018 - 10.2019
- Worked as a Customer service associate for the Company and was deployed in the process "Jio Telecom" in Escalation desk
Education
Bachelor of Arts (B.A) -
Shree Chaitanya College of Science and Arts
01.2017
Higher Secondary (ISC) -
Rose Bank Edu Care High School Kolkata
Kolkata01.2014
Secondary (ICSE) -
International Public School Kolkata
Kolkata01.2012
Skills
- Microsoft Excel
- Microsoft Office Suite
- Software Proficiency
- Communication
- Customer service
- Leadership
- Time management and prioritization
- Adaptability and flexibility
- Conflict resolution
- Customer satisfaction improvement
- Data analysis
- Detail-oriented
Cover Letter
Dear Sir/Madam, I am writing this letter to you for applying the position of Senior Associate/ Executive in your company. I came across the position through my colleagues and wanted to apply for the same. I have a degree in Bachelor of Arts, and I have worked in the field before for over 4.5 years at Wipro and 1.5 years in Concentrix. During my time as Senior Associate, I have learned valuable skills that appear relevant to the position desired by your company. I have learned that I enjoy working in this field and that I can prove to be a valuable asset with my present skill set. I enjoy working with like-minded people, and I am a team player. The challenges that the Senior Associate offers is big, and I am sure that with an expert team I can take these challenges head-on. Thank you for your time and for considering me as a candidate.
Yours sincerely,
Reshma Sarkar
Personal Information
Nationality: Indian
Languages
- English
- Hindi
- Bengali/Bangla
Hobbies and Interests
- Cooking
- Travelling and collecting memories
Timeline
Senior Associate (Wipro Limited DO&P)
Wipro Limited
11.2019 - 05.2024
Associate (Concentrix)
Concentrix Limited
06.2018 - 10.2019
Bachelor of Arts (B.A) -
Shree Chaitanya College of Science and Arts
Higher Secondary (ISC) -
Rose Bank Edu Care High School Kolkata
Secondary (ICSE) -
International Public School Kolkata
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