RESHMA BEGAM SHAIK
Fraud Officer
Visakhapatnam
Summary
I bring with me 6.5 years of experience in the financial sector. On my last assignment I was involved with Revolut as a FinCrime Analyst.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
FinCrime Analyst
Revolut
03.2023 - 04.2023
- Screening user’s transfers.
- Digital Fraud Monitoring.
- Classifying customers based on their risk level - PEP, Sanctions and AML related.
- Checking the source of funds and investigating suspicious financial activity.
- Providing KYC/CDD analysis of individual customers - Handling sensitive and confidential information - Detect and report suspicious activity.
Fraud Officer
HSBC
01.2017 - 06.2022
- International Voice Calling and Customer service.
- Card Fraud Monitoring and Digital Fraud Monitoring.
- Filing Unusual Activity Report - Verifying and releasing of client money transfers.
- Analyzing numerous suspicious alerts triggered by the system.
- Dispute Investigation.
- Action on the fraud alerts generated by the Enterprise Fraud Module ( EFM ) in real time.
- Responsible for the detection and prevention of potential frauds through timely review of alerts generated by EFM system.
- Liaise with various teams on the alerts for recalling of fund transfers, to stop a payment, cancel a payment or to release.
- To produce timely reports of fraud loss and save to the management.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Representative
Concentrix
09.2015 - 10.2016
- Outbound Calling, Customer Retention and Managed Insurance Claims.
- Complaints handling and Customer experience.
- Ensuring fair and transparent service to the customers for achieving maximum number of retentions.
Education
B.Sc. - Computer Science
PRISM Degree College
06.2012 - 04.2015
Intermediate -
Sri Chaitanya Junior College
06.2010 - 04.2012
Skills
Information gathering
Excellent Communication
Critical Thinking
Self-Motivated
Specializations
- Fraud Analytics
- Dispute handling and Digital fraud monitoring
- Compliance and KYC
- Communication
Timeline
FinCrime Analyst
Revolut
03.2023 - 04.2023
Fraud Officer
HSBC
01.2017 - 06.2022
Customer Service Representative
Concentrix
09.2015 - 10.2016
B.Sc. - Computer Science
PRISM Degree College
06.2012 - 04.2015
Intermediate -
Sri Chaitanya Junior College
06.2010 - 04.2012