Summary
Overview
Work History
Education
Skills
Specializations
Timeline
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RESHMA BEGAM SHAIK

RESHMA BEGAM SHAIK

Fraud Officer
Visakhapatnam

Summary

I bring with me 6.5 years of experience in the financial sector. On my last assignment I was involved with Revolut as a FinCrime Analyst.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

FinCrime Analyst

Revolut
03.2023 - 04.2023
  • Screening user’s transfers.
  • Digital Fraud Monitoring.
  • Classifying customers based on their risk level - PEP, Sanctions and AML related.
  • Checking the source of funds and investigating suspicious financial activity.
  • Providing KYC/CDD analysis of individual customers - Handling sensitive and confidential information - Detect and report suspicious activity.

Fraud Officer

HSBC
01.2017 - 06.2022
  • International Voice Calling and Customer service.
  • Card Fraud Monitoring and Digital Fraud Monitoring.
  • Filing Unusual Activity Report - Verifying and releasing of client money transfers.
  • Analyzing numerous suspicious alerts triggered by the system.
  • Dispute Investigation.
  • Action on the fraud alerts generated by the Enterprise Fraud Module ( EFM ) in real time.
  • Responsible for the detection and prevention of potential frauds through timely review of alerts generated by EFM system.
  • Liaise with various teams on the alerts for recalling of fund transfers, to stop a payment, cancel a payment or to release.
  • To produce timely reports of fraud loss and save to the management.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Customer Service Representative

Concentrix
09.2015 - 10.2016
  • Outbound Calling, Customer Retention and Managed Insurance Claims.
  • Complaints handling and Customer experience.
  • Ensuring fair and transparent service to the customers for achieving maximum number of retentions.

Education

B.Sc. - Computer Science

PRISM Degree College
06.2012 - 04.2015

Intermediate -

Sri Chaitanya Junior College
06.2010 - 04.2012

Skills

    Information gathering

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Specializations

  • Fraud Analytics
  • Dispute handling and Digital fraud monitoring
  • Compliance and KYC
  • Communication

Timeline

FinCrime Analyst

Revolut
03.2023 - 04.2023

Fraud Officer

HSBC
01.2017 - 06.2022

Customer Service Representative

Concentrix
09.2015 - 10.2016

B.Sc. - Computer Science

PRISM Degree College
06.2012 - 04.2015

Intermediate -

Sri Chaitanya Junior College
06.2010 - 04.2012

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RESHMA BEGAM SHAIKFraud Officer