Reshma Prabhu

Key Accounts:

• Transitioned into the Morgan Stanley account mid-engagement, quickly adapting to project requirements and ensuring uninterrupted delivery within timelines and quality benchmarks
• Successfully revived and executed two major orders for General Mills, catering to the Nashik and Powai sites.
• Identified and developed the Asian Paints account through targeted research, converting it into a valuable customer for integrated solution offerings
• Led transition and ownership of the Deloitte account, ensuring business continuity, improving operational efficiency, and building strong stakeholder relationships
• Secured multiple projects with JPMC in Safety & Security and structured cabling, reactivating the account and improving overall client management

Achievements/Tasks

• Have experience in solving Escalations and turning them into Appreciations, and also worked on resolving issues, clarifying doubts of customers proficiently
• Trained new hires on the Channels Order Management and Amendment process. Received good Feedback and Appreciation from management for successful training. Also performing Quality review for the team members.
• Handling month-end order management activities and making sure all the orders are booked within the cutoff time with 100% Business compliance
• Managed multiple responsibilities, including conducting internal audits to ensure compliance and process adherence.