Resmi Viswanathan
Kochi
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
18
18
years of professional experience
Work History
Senior Manager
Lulu Holidays
03.2024 - Current
- Leading the strategic and operational direction of the travel division.
- Driving business development initiatives across sales, marketing, and product portfolios.
- Enhancing operational efficiency and team productivity while ensuring service excellence.
- Ensuring regulatory compliance and mitigating business risks.
Sales Manager
Travel Tours by FCM
01.2020 - 03.2020
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Operations Manager
Akbar Holidays
09.2019 - 01.2020
- Implemented operational frameworks to improve internal efficiency and service consistency.
- Managed group travel operations and led client servicing for domestic and international segments.
Head – Outbound Division
Spiceland Holidays
06.2017 - 09.2019
- Launched and managed the outbound travel department, handling significant budgets.
- Developed innovative travel products and established a strong network of global suppliers.
- Built and maintained relationships with corporate clients and high-net-worth individuals.
- Worked well in a team setting, providing support and guidance.
Assistant Manager / Team Leader / Senior Executive
Cox & Kings
03.2007 - 06.2017
- Led outbound travel sales and product development, achieving consistent revenue and profitability targets.
- Developed and customized international tour packages for leisure, corporate, and MICE segments.
- Built strong relationships with global suppliers and airlines to ensure competitive offerings.
- Trained and supervised staffs, enhancing team productivity and service standards.
- Coordinated end-to-end operations for group tours and FIT bookings, ensuring high client satisfaction and repeat business.
- Collaborated with marketing teams to launch promotional campaigns and travel fairs, boosting brand visibility and customer acquisition.
- Conducted destination training and product knowledge sessions for retail teams across branches.
- Ensured strict compliance with company policies and customer service protocols, maintaining high client satisfaction and repeat business rates.
Education
Master of Business Administration - Tourism
Pondicherry University
01.2007
Bachelor of Commerce - B.Com
Mahatma Gandhi University
01.2005
Skills
- Strategic Sales & Business Development
- Travel Product Innovation & Contracting
- Operations Management & SOP Development
- Key Account Management & Client Relations
- Team Leadership & Performance Optimization
- Market Expansion & Revenue Growth
LANGUAGES
English
Malayalam
Tamil
Hobbies and Interests
Global Travel, Cultural Immersion, Tourism Innovation, Experiential Product Design
Timeline
Senior Manager
Lulu Holidays
03.2024 - Current
Sales Manager
Travel Tours by FCM
01.2020 - 03.2020
Operations Manager
Akbar Holidays
09.2019 - 01.2020
Head – Outbound Division
Spiceland Holidays
06.2017 - 09.2019
Assistant Manager / Team Leader / Senior Executive
Cox & Kings
03.2007 - 06.2017
Bachelor of Commerce - B.Com
Mahatma Gandhi University
Master of Business Administration - Tourism
Pondicherry University
Similar Profiles
Nisha MatherNisha Mather
Manager Leisure at Lulu Holidays Pvt LtdManager Leisure at Lulu Holidays Pvt Ltd
AMAL RAJ VIJAYAKUMARAMAL RAJ VIJAYAKUMAR
INBOUND SUPERVISOR at LULU LOGISTICS, LULU INTERNATIONAL SHOPPING MALLSINBOUND SUPERVISOR at LULU LOGISTICS, LULU INTERNATIONAL SHOPPING MALLS
JAMSHEED PKJAMSHEED PK
Travel Consultant at LULU INTERNATIONAL LULU CITY TRAVELSTravel Consultant at LULU INTERNATIONAL LULU CITY TRAVELS
ASHIQ AASHIQ A
Caretaker at Federal BankCaretaker at Federal Bank
VENKITESH GVENKITESH G
Clinical Pharmacist at Amrita Institute of Medical SciencesClinical Pharmacist at Amrita Institute of Medical Sciences