Retika Chatterjee
Kolkata
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Experienced in organizing itineraries according to time frames, weather, and events. Excellent time management skills combined with a superior knowledge of the customer service industry. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
Work History
Back Office Executive
Madexa Pvt Ltd
Kolkata
09.2021 - Current
- Worked to ensure a positive and hassle-free customer experience.
- Worked to ensure a positive and hassle-free customer experience.
- Worked with a commitment to grow and excel.
- Assisted letter processing with any clerical and administrative duties necessary.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Organized documents related to customer accounts for easy retrieval when needed.
Back Office Coordinator
Mortal World ( Havells Service Center )
Kolkata
08.2020 - 12.2020
- Helped to effectively manage the busy office.
- Worked to maintain positive client relationships, resulting in many client referrals.
- Worked to please the client and achieve 100% client satisfaction.
- Worked well independently and within a team setting.
- Helped to manage and resolve billing disputes and collections
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
Bachelor of Science -
Heramba Chandra College
06.2020
Skills
- Problem Solving
- Ability to Multitask
- Customer Service
- Teamwork
- Time Management
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Leadership
- Critical Thinking
- Event Coordination
- Administrative Support
Place Of Birth
Kolkata
Personal Information
- Date of Birth: 05/16/97
- Nationality: Indian
Hobbies and Interests
- Listening music
- Painting
Timeline
Back Office Executive
Madexa Pvt Ltd
09.2021 - Current
Back Office Coordinator
Mortal World ( Havells Service Center )
08.2020 - 12.2020
Bachelor of Science -
Heramba Chandra College
Similar Profiles
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
SARVESH SHRIYANSARVESH SHRIYAN
Application Consultant /Senior Analyst at Rtv Tech Pvt Ltd (Subsidiary of Rupeeseed Pvt Ltd)Application Consultant /Senior Analyst at Rtv Tech Pvt Ltd (Subsidiary of Rupeeseed Pvt Ltd)
VIJAYA RAGUNATH VVIJAYA RAGUNATH V
MANUFACTURING PROCESS ENGINEER at MINI-CIRCUITS INDIA URJITA PVT LTD (Formerly URJITA ELECTRONICS PVT LTD)MANUFACTURING PROCESS ENGINEER at MINI-CIRCUITS INDIA URJITA PVT LTD (Formerly URJITA ELECTRONICS PVT LTD)
Ankan BeraAnkan Bera
Application Architect at WiproApplication Architect at Wipro
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma