Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
DECLARATION
Generic

Revanth Kallakuri

Hyderabad

Summary

Highly motivated Computer Science Graduate. Proven ability to deliver results-oriented projects combining technical skills with strong problem-solving, communication, and teamwork abilities. Seeking a challenging position in a progressive organization to apply my skills, contribute to innovation, and further develop my career.

Overview

1
1
year of professional experience

Work History

Process Executive

Infosys BPM
05.2025 - Current
  • Optimized global map data integrity by performing high-precision spatial editing and attribute verification for a leading navigation platform.
  • Resolved complex geometry issues, including road network connectivity and building footprint alignment, using advanced internal GIS (Geographic Information System) tools.
  • Collaborated with Quality Assurance (QA) teams to identify and rectify systemic mapping errors, reducing navigation failures in high-traffic urban areas.
  • Handled customer complaints, disputes, and escalations, providing effective solutions to maintain customer satisfaction.
  • Ensured closure of faults and complaints within defined SLAs, maintaining high compliance and service quality.
  • Investigated customer issues by coordinating with internal teams (technical/operations) and provided timely updates to customers.
  • Maintained detailed documentation of customer interactions and complaint resolution in CRM/ticketing tools.
  • Demonstrated strong typing speed and accuracy while handling multiple chats simultaneously.
  • Followed company policies and quality guidelines while delivering professional and empathetic customer communication.
  • Assisted in reducing repeat complaints by identifying root causes and suggesting process improvements.
  • Delivered consistent customer service performance while meeting daily productivity and quality targets.
  • Supported team members by sharing best practices for handling difficult customers and escalations.

Education

Bachelor of Technology - Computer Science and Engineering

Pragati Engineering College
Surampalem
05-2024

Intermediate - MPC

Sri Chaitanya Junior College
Kakinada
03-2020

Schooling - CBSE

Boon School
Kakinada
03-2018

Skills

  • Customer Support & Communication
  • Email Support & Chat Support
  • Customer Complaint Handling
  • Escalation Management
  • SQL
  • Professional Customer Communication
  • MS Office

Accomplishments

Spot Award | Infosys BPM: Recognized for outstanding performance and providing quick, impactful contributions that delivered immediate positive results to the Apple Maps project.

Timeline

Process Executive

Infosys BPM
05.2025 - Current

Bachelor of Technology - Computer Science and Engineering

Pragati Engineering College

Intermediate - MPC

Sri Chaitanya Junior College

Schooling - CBSE

Boon School

DECLARATION

I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief. Signature (REVANTH KALLAKURI) HYDERABAD
Revanth Kallakuri