Revanth Kallakuri
Hyderabad
Summary
Highly motivated Computer Science Graduate. Proven ability to deliver results-oriented projects combining technical skills with strong problem-solving, communication, and teamwork abilities. Seeking a challenging position in a progressive organization to apply my skills, contribute to innovation, and further develop my career.
Overview
1
1
year of professional experience
Work History
Process Executive
Infosys BPM
05.2025 - Current
- Optimized global map data integrity by performing high-precision spatial editing and attribute verification for a leading navigation platform.
- Resolved complex geometry issues, including road network connectivity and building footprint alignment, using advanced internal GIS (Geographic Information System) tools.
- Collaborated with Quality Assurance (QA) teams to identify and rectify systemic mapping errors, reducing navigation failures in high-traffic urban areas.
- Handled customer complaints, disputes, and escalations, providing effective solutions to maintain customer satisfaction.
- Ensured closure of faults and complaints within defined SLAs, maintaining high compliance and service quality.
- Investigated customer issues by coordinating with internal teams (technical/operations) and provided timely updates to customers.
- Maintained detailed documentation of customer interactions and complaint resolution in CRM/ticketing tools.
- Demonstrated strong typing speed and accuracy while handling multiple chats simultaneously.
- Followed company policies and quality guidelines while delivering professional and empathetic customer communication.
- Assisted in reducing repeat complaints by identifying root causes and suggesting process improvements.
- Delivered consistent customer service performance while meeting daily productivity and quality targets.
- Supported team members by sharing best practices for handling difficult customers and escalations.
Education
Bachelor of Technology - Computer Science and Engineering
Pragati Engineering College
Surampalem05-2024
Intermediate - MPC
Sri Chaitanya Junior College
Kakinada03-2020
Schooling - CBSE
Boon School
Kakinada03-2018
Skills
- Customer Support & Communication
- Email Support & Chat Support
- Customer Complaint Handling
- Escalation Management
- SQL
- Professional Customer Communication
- MS Office
Accomplishments
Spot Award | Infosys BPM: Recognized for outstanding performance and providing quick, impactful contributions that delivered immediate positive results to the Apple Maps project.
Timeline
Process Executive
Infosys BPM
05.2025 - Current
Bachelor of Technology - Computer Science and Engineering
Pragati Engineering College
Intermediate - MPC
Sri Chaitanya Junior College
Schooling - CBSE
Boon School
DECLARATION
I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief. Signature (REVANTH KALLAKURI) HYDERABAD