Revathy M
Business Analyst
Chennai
Summary
Professional business analyst with strong focus on data analysis, requirement gathering, and process improvement. Known for collaborative teamwork and adapting to evolving project needs. Skilled in utilizing analytical tools, creating insightful reports, and delivering actionable recommendations. Dependable and results-driven, ensuring consistent achievement of project goals.
Overview
2
2
Languages
2
2
Certifications
16
16
years of professional experience
Work History
Junior Business Analyst
BICS GLOBAL
04.2022 - 01.2025
- Analyzed sales data and market trends to enhance sales strategies, contributing to informed decision-making.
- Analyzed sales data and market trends to improve sales strategies.
- Created reports and presentations that provided key insights for strategic planning.
- Managed project status across five stages: Prospective, Requirements, Estimation, In-Estimation Meeting, and Won/Loss.
Process Associate
IOPEX TECHNOLOGY
03.2015 - 02.2017
- Coordinated non-voice recruitment efforts for US and Canada clients, ensuring alignment with client specifications.
- Categorized and validated job seeker qualifications to enhance candidate selection process.
- Posted job vacancies according to client requirements, increasing visibility to targeted candidates.
Customer Service executive - Retailer Help Desk
RELIANCE BPO
04.2010 - 06.2012
- Managed retailer helpline for Reliance Telecommunication, resolving customer queries and issues efficiently.
- Delivered promotional updates and communicated offer details to enhance customer awareness.
- Collaborated with backend teams and retailers to facilitate timely issue resolution.
Process Associate
SPARCH BPO SERVICES
02.2009 - 08.2010
- Managed inbound calls for Citibank credit cards and banking services, facilitating customer inquiries and support.
- Delivered accurate and courteous customer service, resolving issues to enhance customer satisfaction.
- Achieved high productivity and call quality, consistently meeting performance targets.
Education
Bachelor of Science - Computer Science
Tamil Nadu University
Chennai, India 04.2001 -
Diploma - Computer Engineering
Murugappa Polytechnic College
Chennai06-2008
Skills
Requirement documentation
Data analysis
Project Management
Data & Tools: Power BI, MySQL, MS Excel
Business process modeling
Stakeholder Engagement
Time management
Strong Verbal Communication
Good Listening Skills
Certification
Completed Typewriting (English)
ADDITIONAL INFORMATION
Client appreciation for best performer for the Quarters, Awards for outstanding Attendance in 2016 - 2017.
Timeline
Junior Business Analyst
BICS GLOBAL
04.2022 - 01.2025
Process Associate
IOPEX TECHNOLOGY
03.2015 - 02.2017
Customer Service executive - Retailer Help Desk
RELIANCE BPO
04.2010 - 06.2012
Process Associate
SPARCH BPO SERVICES
02.2009 - 08.2010
Bachelor of Science - Computer Science
Tamil Nadu University
04.2001 -
Diploma - Computer Engineering
Murugappa Polytechnic College