Summary
Overview
Work History
Education
Skills
Interests
Timeline
ALL OVER ROLES & RESPONSIBILITY – IN MNC
ALL OVER ROLES & RESPONSIBILITY – IN FACILITY
INTERPERSONAL SKILL
PERSONAL DETAILS:
PERSONAL PROFILE:
STRENGTHS:
DECLARATION
BusinessAnalyst
REVATHY SENTHIL KUMAR

REVATHY SENTHIL KUMAR

Manager - Facility And Admin - South Region
Chennai

Summary

Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible.

Overview

20
20
years of professional experience

Work History

HR Operation Specialist & Lead - Admin & Facility

Livspace
09.2018 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.

Sr. Manager Customer Services

CASA INTERIOR STUDIO PVT LTD
06.2014 - Current
  • Process: DO MY HOME – Interior Solution Provider
  • Reference: Mrs. SrividhyaSayeeraman – Sr . HR & Admin Manager
  • Contact: 9283161218

Sr Process Associate

TCS ESERVE INTERNATIONAL LIMITED
06.2012 - 09.2012
  • Process: Commercial bank of Qatar –B2B Inbound & outbound

Sr Customer support Engineer

CSS CORP PVT LTD
01.2011 - 05.2012
  • Process: Netgear Total Solution – Inbound Calls & Emails

Sr Customer support Executive

SUTHERLAND GLOBAL SERVICES
09.2006 - 09.2010
  • Process: Bell Canada – Inbound Calls & Emails

Education

B.Sc - Computer Science

Chevalier T. Thomas Elizabeth college for Women
01-2005

Honors Diploma - Computer Application (HDCA)

CSC
12-2003

Master of Arts - Applied Psychology

Madras University
Chennai, India
04.2001 -

Skills

Endures application: S-DOS, MS – WINDOWS & MS OFFICE

Client / server Technology: Windows NT, Oracle, Visual basic 60

Interests

Reading, Driving with Music

Timeline

HR Operation Specialist & Lead - Admin & Facility

Livspace
09.2018 - Current

Sr. Manager Customer Services

CASA INTERIOR STUDIO PVT LTD
06.2014 - Current

Sr Process Associate

TCS ESERVE INTERNATIONAL LIMITED
06.2012 - 09.2012

Sr Customer support Engineer

CSS CORP PVT LTD
01.2011 - 05.2012

Sr Customer support Executive

SUTHERLAND GLOBAL SERVICES
09.2006 - 09.2010

Master of Arts - Applied Psychology

Madras University
04.2001 -

Honors Diploma - Computer Application (HDCA)

CSC

B.Sc - Computer Science

Chevalier T. Thomas Elizabeth college for Women

ALL OVER ROLES & RESPONSIBILITY – IN MNC

  • Handling Tele Caller & CRM Team
  • Motivate The Team To Achieve Their TARGET
  • Handling CRM - Handling queries via Calls, e-mail, SMS and responsible to reply with appropriate solutions.
  • Monitoring calls & e-mail, tracking targets and review management
  • Coaching and training on product and process
  • Client meeting, problem solving, payment collection and escalation handling
  • Maintaining The Marketing Collaterals related to process
  • Maintaining And Generating MIS Reports
  • Responsible in follow ups and coordinate with sales and production team.

ALL OVER ROLES & RESPONSIBILITY – IN FACILITY

Essential Functions

  • Build and maintain a productive relationship with onsite Property Management.
  • Oversee alignment of standards in terms of hard and soft services including preventative maintenance delivery, Plan, schedule, and manage contractors and personnel performing maintenance activities, and monitor to ensure work is performed as contracted;
  • Ensure facility plant systems, including grounds Housekeeping, MST and security, are maintained in a good, clean, cost-effective working order;
  • Review quotes and negotiate to price with suppliers and service providers, and approved based on cost, quality, and delivery competitiveness;
  • Manage shipping/mail/receiving/stock supply functions, and assign tasks and delegate work as appropriate;
  • Review departmental operational procedures and processes and implements changes as required for streamlining operations and improving productivity;
  • Ensure compliance with local standards to promote facility security and staff health and safety;
  • Perform other duties and projects as necessary, including hands-on maintenance and assembly activity
  • Promote workplace safety, environmental practices, waste reduction opportunities, sustainability, and energy conservation initiatives.
  • Lead implementation of best practices, SOPs and metrics to improve facilities' effectiveness and efficiency.
  • Responsible for arranging internal office moves and providing arrangements for office meetings.
  • Managing employee programs including, pantry, stationery, food and transportation
  • Drive continuous improvement of processes and procedures within the facilities environment to implement innovative programs, processes, and procedures that reduce short and long term operating costs while increasing productivity and the workplace experience
  • MISReport and Record, budget forecasting unit doc towards strategy and Financial performance
  • Flexible/physical presence in Operational support and working hours Mon to Friday any given time inline of 24/7 emergency response team.

INTERPERSONAL SKILL

  • Quickly Build and Manage Excellent People Relationships
  • Strong Analytical and intuitive Skills with Practical outlook
  • Professional Integrity & Institutional Loyalty

PERSONAL DETAILS:

  • Date of Birth: Apr 16, 1984
  • Gender: Female
  • Father's Name: G. Murthy
  • Nationality: Indian
  • Religion: Hindu
  • Marital Status: Married
  • Languages Known: English & Tamil

PERSONAL PROFILE:

A flexible novice ardent to learn innovative concepts with Self – Motivation, Team Spirit and Positive Disposition.

STRENGTHS:

  • Positive attitude towards life
  • Self confidence
  • Hard Working
  • Good interacting skills

DECLARATION

I hereby declare that the information stated above is true to the best of my knowledge. Place: Chennai Date: yours faithfully (REVATHY.S)
REVATHY SENTHIL KUMARManager - Facility And Admin - South Region