RHAGHAV M
Chennai
Summary
Seasoned Business Analyst with experience in delivering scalable digital solutions across telecom and retail e-commerce domains. Proven expertise in advising technical and functional implementation strategies, driving process improvements, and managing end-to-end lifecycle in Agile-DevOps environments. Adept at API frameworks, SDKs, and microservices, with a solid foundation in development and business management.
Overview
4
4
years of professional experience
Work History
Technical Business Analyst
Samsung India, SDSI
Chennai
02.2024 - Current
- Spearhead requirement gathering, analysis, and roadmap planning for Samsung’s global e-commerce web and mobile application (samsung.com/xx and Samsung Shop App) with coverage across Southeast Asian countries.
- Designed and developed 10+ complex features, with the workflow diagram that I created to enhance user experience, engagement, and revenue growth significantly for the application with cross-functional teams, including architecture, QA, DevOps, FE (HTML, CSS), and third-party SDK vendors, to localize the app based on geo-specific market needs.
- Applied Agile practices and DevOps processes to ensure continuous delivery and quick iterations.
- Planned project milestones, phases, and different elements involved in the project, along with the delivery and release manager.
- Played a key role in building sequence diagrams, writing user stories, and creating feature specs used for sprint planning and release cycle activities.
- Contributed to backlog grooming (tech debts), release planning, and UAT for geo-specific deployments.
Business Analyst / Software Engineer
Prodapt
Chennai
04.2021 - 02.2024
- Delivered bots for web applications that focused on automating telecom back-office functions, improving customer retention, and increasing business value by 83%.
- Worked in the telecom and banking domains for process mapping with stakeholders to identify automation opportunities and convert them into scalable solutions.
- Supported the DevOps team in release management and production support for RPA solutions.
- Led the automation of disconnection planning and customer retention flows, reducing manual effort, and boosting operational throughput by over 60%.
- Maintained clear documentation, including BRDs, workflow diagrams, UAT plans, and post-delivery support documents.
Education
Master of Science - Artificial Intelligence and Machine learning
Liverpool John Moore's University
06.2023
Bachelor's degree - Mechanical Engineering
ANNA UNIVERSITY
05.2019
Skills
- Business analytics and product management
- Agile methodologies
- Web and mobile applications
- Telecom, retail e-commerce (mobile/web), banking
- Technical documentation authoring
- API integration
- SDKs and microservices
- Python programming
- FE (knowledge of HTML, CSS, responsive design)
- Jira project management
- UAT plan
- Deliverables (in scope / out of scope matrix)
- Excel data analysis
- Zeplin mock-ups
- Workflow design
- Specification writing
- Research and analysis
- RPA tools
Awards
- Recognized for completing a complex feature enhancement (SSO) for Samsung apps in September 2024, recognized for improving the automation score for a client in July 2023
- Sep 2024, Recognized for improving the automation score for a client — Jul 2023
Timeline
Technical Business Analyst
Samsung India, SDSI
02.2024 - Current
Business Analyst / Software Engineer
Prodapt
04.2021 - 02.2024
Master of Science - Artificial Intelligence and Machine learning
Liverpool John Moore's University
Bachelor's degree - Mechanical Engineering
ANNA UNIVERSITY
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