Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
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RHEA DSOUZA

MUMBAI,INDIA

Summary

Customer-focused Service Executive with strong technical support and client relationship management skills. Proven ability to enhance customer satisfaction through effective communication and precise technical solutions. Experienced in CRM systems and Microsoft Word, dedicated to fostering positive customer experiences through responsiveness and attention to detail. Committed to driving service excellence and improving customer interactions.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Service executive

Teleperformance UK
Mumbai, Maharashtra
03.2023 - 02.2025
  • Streamlined operations through effective problem-solving strategies.
  • Fostered a friendly environment by building rapport with customers.
  • Resolved complaints to enhance customer satisfaction.
  • Optimised time management by coordinating meetings and appointments.
  • Mitigated issues promptly, preventing escalation of potential conflicts.
  • Monitored team performance, identifying opportunities for improvement.
  • Handled multiple projects simultaneously under tight deadlines; demonstrated excellent time management skills.

Online content writer

MENTAL HEALTH ORGANISATION
MUMBAI, INDIA
08.2021 - 05.2022
  • Collaborated with marketing team, resulted in cohesive brand messaging.
  • Conducted thorough research on industry-related topics for accurate information dissemination.
  • Managed user-generated comments and feedback for better audience interaction.
  • Adapted writing style for various online platforms to increase viewer engagement.

Education

Bachelor of Arts - PSYCHOLOGY

ST. ANDREWS COLLEGE OF ARTS,COMMERCE AND SCIENCE
INDIA
07.2021 - 05.2025

Skills

  • Customer-centric Service Executive with a strong foundation in both technical support and client relationship management
  • Ensuring customer satisfaction through clear communication, technical accuracy, and a proactive approach
  • To create a positive customer experience by being responsive, solution-focused, and detail-oriented
  • Solution-Oriented mindset
  • Knowledge of crm systems
  • Microsoft Word
  • Technical support

Languages

English
Fluent
Hindi
Fluent
Marathi
Fluent
KONKANI
Fluent

Affiliations

  • CONTENT STRUCTURING

Certification

BEEN CERTIFIED FOR BEING A CONTENT WRITER

Timeline

Service executive

Teleperformance UK
03.2023 - 02.2025

Online content writer

MENTAL HEALTH ORGANISATION
08.2021 - 05.2022

Bachelor of Arts - PSYCHOLOGY

ST. ANDREWS COLLEGE OF ARTS,COMMERCE AND SCIENCE
07.2021 - 05.2025

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RHEA DSOUZA