C. V. BRINDA
Tiruvallur
Summary
To pursue a challenging role in your esteemed organization where I can enhance my skills, shape my professional carrier with positive atmosphere.
Overview
4
4
years of professional experience
Work History
Service Executive
Bajaj Finserv
Chennai
10.2017 - 03.2019
- For the past 1 ½ years
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented problems and corrective actions to maintain records.
Technical Support Associate
Wondersoft Private Limited
West Mambalam, Chennai
08.2019 - 04.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Reduced response time for Tier 1 support tickets.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Provided on-site support to systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
JNN Institute Of Engineering (Autonomous)
Tiruvallur 05.2017
Skills
- Installation of OS’s (Windows XP, Win7 and Server OS)
- Software Installation, Configuration, Repair and Troubleshooting
- Installing of Anti-Spyware, anti-Virus, Updates and Upgrades
- Hardware Installation, Repair and Maintenance
- Build and maintain a computer
- Troubleshoot Software and Hardware Problems
- Providing desktop computer software and hardware support, configuration, repair, maintenance and installation
- Network Installation, Crimping, Switches and Network Troubleshooting
- Able to Crimp both Straight and Cross
- Maintaining Existing TCP/IP Network
- Installing, Configuring and Troubleshooting of Networking Equipment’s: Routers and Switch IP addressing and sub netting, Routing concepts
- Responding to Technical Questions
- Software Release and Rollout
- Client Relationships
- Software Deployment Support
- Technical Support and Assistance
- Training Junior Team Members
- Customer Service Process Improvement
- Customer Interaction
- Inventory Procedure Documentation
- Troubleshooting Network Issues
- Customer Inquiries
- Issue and Resolution Tracking
- Assisting with Deployments
- Hardware and Software Repair
- Customer Communication and Empathy
- Team Support
- Client Requirements
- User Acceptance Testing (UAT)
- Training Materials
- Resolve Technical Problems
- Operational Efficiency
- Second-Level Support
- Root Cause Support
Accomplishments
- Installation of Operating Systems like Windows XP, Windows 7 and Windows 8
- Troubleshooting and maintenance for 20 Systems
- Providing remote assistance and support for troubleshooting employee system issues
- Installation of Anti-virus and updating the definitions regularly
- Resolving LAN problems and Internet problems
- Installation, configuration and troubleshooting of Outlook Express and Ms Outlook
- Configuration of Network printers and giving printing access to authorized users
- PROJECT UNDERTAKEN
- The project “Spectrum Sharing for DTH end to end device” motto is to overcome the problem of signal trans-receiver in un-favour weather conditions by using the theme of sharing the licensed spectrum of primary antenna and sending the signals to the secondary (user) antenna.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
Hindi
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Technical Support Associate
Wondersoft Private Limited
08.2019 - 04.2021
Service Executive
Bajaj Finserv
10.2017 - 03.2019
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
JNN Institute Of Engineering (Autonomous)