Fitness
RHYTHM SHARMA
Client Delivery Lead
Karnataka
Summary
Client Delivery Lead with 7+ years of experience in IT and digital marketing, skilled in managing end-to-end project delivery to drive client satisfaction and business growth. Proven track record in managing complex projects from initiation to completion while fostering positive client relationships. Strong communicator with the ability to align client objectives with company goals to drive mutual success.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Client Delivery Lead
Theorem India
Mysore
06.2021 - Current
- Lead client operations, ensuring seamless pre- and post-campaign execution. Optimize service delivery, manage budgets, and uphold SLAs for enhanced client satisfaction.
- Maintain comprehensive client files, documenting specific requirements. Implement robust systems for accurate record-keeping and efficient information retrieval.
- Foster strong client relationships through effective communication and negotiation. Establish clear points of interaction and escalation protocols for smooth collaboration.
Project Technical Consultant
Adobe Systems
Noida
09.2020 - 06.2021
- Optimized ITSM ticket queue management, ensuring SLA compliance and efficient resource allocation. Developed knowledge-based articles to enhance team performance.
- Streamlined reporting processes for incidents, changes, and problems, providing actionable insights to improve service delivery. Fostered client satisfaction through proactive issue resolution and needs assessment.
- Executed seamless integration of Adobe Admin Console with org IDPs, enabling 70% user license provisioning and SSO setup for Adobe apps, significantly improving operational efficiency and security protocols.
Assistant Manager
DIAM Resources
New Delhi
09.2019 - 08.2020
- Optimized production schedules, enhancing product delivery efficiency. Drove customer retention through exceptional service, resulting in measurable sales growth.
- Mentored team members, providing constructive feedback to boost productivity. Facilitated smooth daily operations through effective supervision and guidance.
- Implemented creative strategies to streamline production processes, significantly reducing delivery times and improving customer satisfaction.
Deputy Admin
CMC
Jaipur
04.2017 - 08.2019
- Handled business customer emails and web queries and managed first and second-level troubleshooting for business applications.
- Ensuring compliance with relevant laws, regulations, and internal policies.
- Identifying and mitigating risks related to administrative functions and operations.
Education
MBA - Marketing Research
University of Kota
2018 - 2020
PGDCAA - Computer Accounting And Audit
University of Kota
2017 - 2018
DElEd - Elementary Education
NIOS
07.2017 - 05.2019
BCA - Computer Application
Aklank College
2014 - 2017
Senior Secondary - PCM
Lawrence And Mayo Public School
2013 - 2014
Skills
- Project Management
- Client Relationship Management
- Team Leadership
- Budgeting and Resource Allocation
- Strategic planning and execution
- Campaign Management
- Ad trafficking
- Data Analysis, and Reporting
- Analytical skills
Interests
Self-improvement
Latte art
Outdoor pursuits
Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CM 360 and DV 360
- AI prompting essentials
- Robotic Process Automation
- Google Tag Manager
- Digital Marketing
- HTML Course
- Interactive Content Experience Strategy
- White Hat Hacker and Pen Tester
- Data Science
- Six Sigma
- Customer Relationship Management (Advanced)
- Sales Order Management in Supply Chain Management
Accomplishments
- Collaborated with a team of 50 in the development of Tag Checker and Screenbot.
- Supervised a team of 250 staff members.
- Javascript Quiz Game
- Virtual Workspace using C programming language
- Whitehat Game Lab: Designed an animation with blocks or JavaScript.
- National Certificate of First Position, 2010
- First Rank in Regional finals of JQL-2016
- State-level winner, 2016 in an event by CSI, India
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