Richa Anand

• Experienced and goal-oriented professional with a 12+ years of overall experience in executing and delivering quality projects within time and scope, and managing stakeholder expectations.
• Monitoring and tracking the release success rates and site stability as part of TPM role via tracking dashboards, prioritizing the P0s deployments and maintenance releases.
• Planning the test releases with product/project owners as QA manager right from early phases of SDLC and ensuring high quality releases deployments right from signing off to staging and then to production.
• Brings out the expertise in QA, technical team management and technical program management to easily work with cross functional teams.
• Proficient in leading support and operation teams for live customer site issues lifecycle right from the debugging, bug fixing stage to planning and delivering regular maintenance releases for more than 15 sites in parallel.
• Deep diving into issue details with respect to customer downtime, identifying the regression causes (if any), providing solutions for early uptime by engaging dev/QA teams and fixing P0 issues within the SLAs.
• Identify and mitigate risks and issues, implementing appropriate strategies to minimize project impact for sprint deliverables.

• Conducted thorough root cause analyses and adeptly applied corrective measures to resolve quality-related issues while instituting preventive measures to forestall recurrence.
• Earned the prestigious 'Customer Excellence' accolade, directly nominated by the Client's leadership, for proficiently managing the customer demo site at XPO.
• Secured a team award for our pivotal Big Data project, instrumental in driving business growth at MMT.
• Recognized as a 'Rising Star' within the QA team at MMT for the outstanding contributions made in September 2016.
• Received the SPOT award, twice, in the System Test team at Guavus, lauded as the 'Most Dedicated Employee' for exceptional commitment.
• Frequently commended, including by the VP of the organization, for independently resolving critical production issues in QA.
• Honoured with the 'Team Excellence' award for the successful delivery of the 5.6(10)MR release of the MGX project.
• Achieved a SNAP award for team excellence while working on the MGX project.
• Recognized as the 'Best Performer' during the Aricent training program.
• Consistently held the title of District Topper for three consecutive years and University Topper twice, both in Graduation and Post-Graduation.

• Took part in the annual event 'Innerve' as a member of a team engaged in singing, dancing, cooking, and craft making.
• Engaged in lively Friday competitions at Guavus for a dose of fun and camaraderie.
• Served as a dedicated member of the Student Council for two consecutive years during my college tenure. Demonstrated active involvement in debates, declamations, and sports during my school years.
• Achieved an impressive 36th rank in the MCA State Entrance Test, showcasing strong academic prowess and commitment.

ISTQB certification in 2011

Safe5 Practitioner from Scaled Agile in Dec 2023