RICHA SINGH
Mumbai
Summary
Results-oriented professional with extensive experience in data analysis and strategic planning at Home First Finance Company. Demonstrated ability in stakeholder engagement and team management, leading to the successful implementation of strategies that improved collection processes and optimized fund allocations. Contributed to substantial business growth and increased operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager - Collection Strategist
Home First Finance Company India Limited
Mumbai
02.2024 - Current
- Identified growth opportunities through rigorous data analysis and strategic formulation.
- Delivered impactful solutions for stakeholders via targeted strategy implementation.
- Highlighted dashboard exceptions to guide critical business decisions.
- Collaborated with finance teams to optimize fund allocations.
- Customized training programs based on specific branch requirements.
- Developed comprehensive strategies for managing delinquent accounts.
- Led a team of collection specialists, ensuring compliance with established guidelines.
- Utilized technology and innovative communication methods to enhance collection processes.
Academic Service Counsellor
Byju's Think & Learn Pvt Ltd.
Surat
02.2022 - 02.2024
- Advised students on course selection, pathways and career options.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Monitored student attendance and grades in database to verify retention and progression.
- Referral lead generation and conversion towards the enrollment ratio which contributed 60% of the center's revenue.
- Worked with management team to oversee and monitor marketing strategy.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
Relationship Manager
Home First Finance Company India Limited
Surat
11.2019 - 10.2021
- Engaged potential customers directly, resulting in a steady stream of new leads for home loans.
- Advised clients on suitable home loan options following comprehensive income assessments.
- Implemented focused marketing strategies to boost awareness of available home loan products.
- Supervised loan collections to ensure prompt payments and decrease delinquencies.
- Fostered lasting client relationships by offering dedicated support throughout loan processing.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
Marketing Intern
Britannia Industries Limited
PUNE
04.2018 - 06.2018
- Sampling of the products were done so that the customer can easily taste it and purchase the item and increase the sales.
- Survey of Britannia products were done on STP basis.
- Researched latest trends and conducted market analysis.
- Data Analysis was done on comparative & competitive study of Britannia product range.
HR Intern
Innovations Global Services Private Limited
Andheri
11.2017 - 12.2017
- Campus Interview and Hiring.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Updated internal databases with new employee information, contact details and employment forms.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Contacted job applicants to inform of application status.
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Assisted recruiting department by verifying references checks for prompt onboarding.
Senior Equity Advisor
Motilal Oswal Securities Limited
Malad
04.2017 - 05.2017
- Made proactive adjustments to portfolios due to market trends.
- Provided options to high-net-worth clients to increase yields and minimize risk.
- Facilitated new investment strategies to address areas of underperformance.
- Built and presented investment proposals for clients.
- Reviewed and rebalanced client portfolios to adhere to client investment limits.
Sales Development Manager
HDFC Standard Life Insurance Company Limited
Navsari
11.2016 - 01.2017
- Mutual Funds cross selling.
- Insurance selling.
- Cross selling of banking products.
Education
PGDM - Post Graduate Diploma - Management, Marketing
Institute Of Management & Studies (IIMS)
04-2019
B.com - Accounting And Statistics
Naranlala College Of Commerce And Management
04-2016
HSC - Commerce
St. Francis Of Assisi Convent School
04-2013
SSC -
Seventh Day Adventist Higher Secondary School
04-2011
Skills
- Dispute resolution
- Microsoft Office applications
- Tableau analytics
- Salesforce proficiency
- User experience design
- Legal compliance
- Stakeholder engagement
- Data analysis and insights
- Team oversight
- Decision-making strategies
- Employee training
- Risk evaluation
- Performance optimization
- Project management
- Strategic planning
- Team collaboration
- Compliance awareness
- Emergency response planning
- Cross-functional teamwork
- Financial oversight
Certification
Product Management, PM School, 04/23.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Manager - Collection Strategist
Home First Finance Company India Limited
02.2024 - Current
Academic Service Counsellor
Byju's Think & Learn Pvt Ltd.
02.2022 - 02.2024
Relationship Manager
Home First Finance Company India Limited
11.2019 - 10.2021
Marketing Intern
Britannia Industries Limited
04.2018 - 06.2018
HR Intern
Innovations Global Services Private Limited
11.2017 - 12.2017
Senior Equity Advisor
Motilal Oswal Securities Limited
04.2017 - 05.2017
Sales Development Manager
HDFC Standard Life Insurance Company Limited
11.2016 - 01.2017
PGDM - Post Graduate Diploma - Management, Marketing
Institute Of Management & Studies (IIMS)
B.com - Accounting And Statistics
Naranlala College Of Commerce And Management
HSC - Commerce
St. Francis Of Assisi Convent School
SSC -
Seventh Day Adventist Higher Secondary School