RICHA TRIPATHI
Sr. Executive
Delhi,New delhi
Summary
A professional who pays close attention to details and focuses on results, with a solid background in pre-sales and high-level executive support. Took a career break following marriage to focus on personal growth and adapting to new responsibilities. Now seeking to bring renewed energy and focus on new challenges to broaden horizons and explore different domains of backend operations and customer support. Driven to prove my skills and contribute meaningfully in a fresh role. Open to exciting opportunities that allow me to excel and grow.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Sr. Executive
Konexions Back office
Gurgaon
09.2022 - 04.2023
- Act as the central point of contact, coordinating between various departments, such as IT, operations, customer service, and external vendors, to ensure a unified response to the incident.
- Monitor the progress of the incident resolution, ensuring that all actions are documented and that the incident is resolved within the service level agreement (SLA) time frames.
- Conduct thorough investigations to determine the root cause of recurring issues to prevent future incidents.
- Provide timely and clear communication to all stakeholders, including senior management, customers, and internal teams, about the status of the incident and the steps being taken to resolve it.
- Prepare and distribute incident reports post-resolution, detailing the incident's impact, root cause, resolution steps, and recommendations for improvement.
Senior Pre Sales Associate
GYANOHOLIC INTERNATIONAL LTD
Mumbai
11.2021 - 05.2022
- Goal oriented with years of experience of pre sales associate and promoted as team leader of pre sales associate team.
- Generated the revenue of around 30 lakhs by conducting VC session.
- Maintained relationships with customers to maximize sales opportunities.
- Managed customer relations through communication and helpful interactions.
- Pitched the solutions to customer and explain all the features and benefits of the products and services.
Pre Sales Associate
BYJU'S
Banglore
11.2020 - 09.2021
- Responsible for filtering the leads by calling.
- Responsible for fixing meeting at leads home address between customer and salesperson.
- Work as intermediate between customer and salesperson by the calling.
Education
B.com - computer application
Barkatullah University
01.2015 - 01.2018
M.com - Marketing
Barkatullah University
01.2018 - 01.2020
Skills
- Exceptional communication and interpersonal skills
- Expertise in managing escalations and addressing complaints
- Detail-oriented
- Able to handle multiple tasks simultaneously
Certification
AMI, KYC and Compliance, Udemy
Interests
Content Creation
Dancing
Cooking
Timeline
Sr. Executive
Konexions Back office
09.2022 - 04.2023
Senior Pre Sales Associate
GYANOHOLIC INTERNATIONAL LTD
11.2021 - 05.2022
Pre Sales Associate
BYJU'S
11.2020 - 09.2021
M.com - Marketing
Barkatullah University
01.2018 - 01.2020
B.com - computer application
Barkatullah University
01.2015 - 01.2018
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