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Associate Principal Engineer

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I have had a lifetime of successes and experience starting as 20-year old field technician maintaining and installing some of the earliest analog networks to today's complex video, voice and data solutions.

Since that time then I have been successful in several roles including post sales, pre-sales, training, sales, and product development.

As a result I have developed expertise with most networking technologies with a recent focus on voice and video.

I have maintained customer relationships in several markets with a focus on the tier 1/2/3 service provider market.

Experience with all sales support roles including extensive knowledge with trade show support, presentations, RFP/RFI, competitive analyst and more.




  Hardworking, capable individual with superior computer skills seeks a job with Samrudh Pharmaceuticals Pvt. Ltd. company as a Desktop Support Engineer to use 3 years of experience in IT.
  Acknowledged for quick learning ability, efficient work performance, customer relationships, conflict resolve, and the ability to work in a team environment in various aspects of the IT field.
  Having 3 years of total IT experience in managing IT infrastructure
  Having 3 years of knowledge on managing windows-based server platform
  Having 3 years of knowledge in hardware trouble shooting
  Work Experience: Working as a desktop support engineer at Samrudh Pharmaceutical Pvt. Ltd. At Boisar- Tarapur MIDC (From 08/01/19 - Till date)


Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Jamf and Intune user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Competent Customer support engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior support engineer position. Ready to help team achieve company goals.

Experienced Partner Manager with a proven track record of 7 years in cloud computing, ICT solutions, and Digital Media, specializing in business development. Proficient in engaging diverse audiences across Public and Private Sectors, offering valuable insights into varying IT environments and building a robust professional network. Known for strategic problem-solving and goal-driven planning, excelling in high-pressure environments. Demonstrated expertise in managing projects, orders, and public tenders with enthusiasm, positivity, and unwavering determination, consistently delivering on client objectives. My adaptability, resilience, and collaborative mindset enable me to thrive in diverse business landscapes, establishing trust and reliability within the corporate ecosystem through strong partner relationships developed over the years

Highly motivated and adaptable IT professional with diverse experience in networking, helpdesk/tech support, cybersecurity, and education. Proven ability to provide exceptional technical support, troubleshoot complex issues, and ensure seamless operation of IT systems in heterogeneous LAN/MAN/WAN and mobile environments. Extensive experience in installation, implementation, and testing of various hardware, vertical applications, and off-the-shelf software. Possesses strong analytical and problem-solving skills, with a demonstrated track record of delivering efficient solutions. Fluent in English, Russian, and French.
Keywords: IT Support, Helpdesk, Network Administration, Cybersecurity, Technical Support, Troubleshooting, Hardware Installation, Software Implementation, Multilingual

Richard John

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Manager, Product Development

Engineering Manager

Associate Project Manager

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Master of Computer Applications - undefined

Bachelor of Computer Science - undefined

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Manager, Product Development

Engineering Manager

Associate Project Manager

Master of Computer Applications - undefined

Bachelor of Computer Science - undefined

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