D Richard Raj
Chennai
Summary
Results-driven Client Relationship Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer satisfaction enhancement, and relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and long-term loyalty. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Highly-driven client relationship manager with strong background in meeting customer service, sales and business development objectives. Astute professional versed in assessments, procedures and regulatory guidelines. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management.
Overview
10
10
years of professional experience
Work History
Assistant Manager - EMPLOYEE BENEFIT( CRM )
Bharat Re Insurance Brokers Private Limited
11.2019 - Current
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of client interactions and transactions.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate competitive value.
Senior Executive - ACCOUNT MANAGEMENT ( CRM )
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED
05.2018 - 09.2019
- Actively sought out feedback from customers regarding their experiences with our products and services.
- Listened to customer needs to identify and recommend best products and services.
- Drove customer escalations to resolution by engaging directly with clients.
- Greeted and assisted customers to foster positive experiences.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Recognized security risks to properly handle situations.
Back Officer - Operations
CHOLAMANDALAM MS GENERAL INSURANCE COMPANY PVT LTD
06.2015 - 11.2017
- Led cross-functional teams to address and resolve complex customer issues promptly.
- Served as an escalation point for unresolved customer issues or disputes.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Negotiated contracts with clients for various services.
Education
B.COM - MADRAS UNIVERSITY
Patrician Collage of Arts and Science
01.2014
HSS - STATE BOARD
Rajah Muthiah Higher Secondary School
01.2011
SSLC - STATE BOARD
Rajah Muthiah Higher Secondary School
01.2009
Skills
- Active Listening
- Empathy
- Decision making
- Flexible person
- Proactive and intuitive leader
- Problem solving
- Relationship management
- Time management
- Work ethic
- Achieve targets and work under pressure
Languages
- English, Full professional proficiency
- Tamil, Full professional proficiency
- Hindi, Elementary proficiency
Timeline
Assistant Manager - EMPLOYEE BENEFIT( CRM )
Bharat Re Insurance Brokers Private Limited
11.2019 - Current
Senior Executive - ACCOUNT MANAGEMENT ( CRM )
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED
05.2018 - 09.2019
Back Officer - Operations
CHOLAMANDALAM MS GENERAL INSURANCE COMPANY PVT LTD
06.2015 - 11.2017
B.COM - MADRAS UNIVERSITY
Patrician Collage of Arts and Science
HSS - STATE BOARD
Rajah Muthiah Higher Secondary School
SSLC - STATE BOARD
Rajah Muthiah Higher Secondary School
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