RIDDHI CHETAN MARU
Bhayander east
Summary
Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Officer
HDFC BABK LTD
MUMBAI
07.2024 - Current
- Assisted in preparing reports for senior management on operational performance.
- Managed gold loan operation process end to end client engagement, processing loan, checking documents as per policy and disbursement.
- Trained PAN India staff on standard operating procedures and organizational policies.
- Coordinated daily operations to ensure efficient workflow across departments.
- Reviewed audit documentation for accuracy and completeness.
- Processed customer transactions efficiently and accurately at a high-volume bank branch.
- Managed cash drawers and balanced daily cash reports to ensure accuracy.
- Educated clients on digital banking tools and resources for better accessibility.
- Handled currency exchanges and maintained compliance with bank policies and procedures.
- Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
Compliance Officer
Kotak Mahindra Prime limited
MUMBAI
01.2021 - 07.2024
- Conducted training sessions for staff on best practices in customer retention techniques.
- Responded to customer inquiries via email with prompt and accurate information.
- Trained new staff on best practices in email support and customer service standards.
- Coordinated complaint resolution processes across multiple departments.
- Managed customer feedback using CRM systems and tracking tools.
- Responsible for resolving escalations received from customers on calls and taking proper follow-up with the concerned department.
Customer Service Representative
Teleperformance (Flipkart Process)
MUMBAI
10.2020 - 12.2020
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to improve email response templates and processes.
- Responded to customer inquiries via email with prompt and accurate information.
Education
Bachelor - Banking & Insurance
Mumbai University
01.2019
12th - Higher Secondary School
Maharashtra State Board
01.2016
10th - Secondary School
Maharashtra State Board
01.2014
Skills
- Gold loan processing
- Cash handling
- Digital banking education
- Customer relationship management
- Audit review
- Complaint resolution
- Operational reporting
Personal Information
- Date of Birth: 09/24/98
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
- Marathi
- Gujarati
Certification
SILVER STAR AWARD FROM HDFC BANK
EXTRA MILER AWARD FROM KOTAK MAHINDRA BANK
EMPLOYEE OF THE MONTH
AHT CHAMPION
SOP CHAMPION
EXTRA MILER AWARD FROM KOTAK MAHINDRA BANK
EMPLOYEE OF THE MONTH
AHT CHAMPION
SOP CHAMPION
Timeline
Operations Officer
HDFC BABK LTD
07.2024 - Current
Compliance Officer
Kotak Mahindra Prime limited
01.2021 - 07.2024
Customer Service Representative
Teleperformance (Flipkart Process)
10.2020 - 12.2020
Bachelor - Banking & Insurance
Mumbai University
12th - Higher Secondary School
Maharashtra State Board
10th - Secondary School
Maharashtra State Board