RIDDHI DESAI
Business Administration And After Sales Support
Ahmedabad
Summary
Experienced with post-sales support, Customer care Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. I am working effectively with cross-functional teams in ensuring customer service excellence and based on that organization achieve the desired results and grow.
Overview
19
19
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Manager Administration & Sales Coordination
Forbes Marshall
08.2007 - Current
- Executive Assistant to National sales Head.
- Handling HR issues of field sales.
- Business/Achievement/Performance analysis on weekly, Monthly quarterly and yearly basis.
- Data Analysis; Individual/team/branch/ Zone/ overall performance
- Customer visits to get first hand feedback how things are and where need improvement to make customers happy, satisfied and Ambassador for organisation to grow business.
- Coordination with manufacturing, commercials, finance, Inter Branches and customers to get desired end results.
- Getting involved in difficult commercial/Financial issues for amicable resolutions.
- Weekly review of pending orders and dispatch plan.
- Coordination with regulatory authorities on need base to resolve any administrative issues.
- Coordination for Exhibition, Seminar, and Customer Meetings
- Coordination for training; in house and customers.
Education
MBA - Marketing
IGNOU
Ahmedabad01-2014
LL.B - undefined
Gujarat University
Ahmedabad01-2007
M.Com - Accountancy as Major Subject
Gujarat University
Ahmedabad01-2004
B.Com - Accountancy as Major Subject
Gujarat University
Ahmedabad01-2002
Skills
An excellent relationship with team members and Seniors Developing and sustaining relationship with All Key customers
customer relationship management
Accomplishments
- Recognized and rewarded many times for resolving tricky customer issues and commercial issues, making customers happy and satisfied.
- An excellent relationship with team members and Seniors.
- Developing and sustaining relationship with All Key customers.
- Collected 30Cr. In a month from due payments
- Collected SEZ documents >65L in a March Month and helped to save GSTIN penalty
Certification
Diploma in Corporate Communication & Advertising from Ahmedabad Management Association
Timeline
Manager Administration & Sales Coordination
Forbes Marshall
08.2007 - Current
LL.B - undefined
Gujarat University
M.Com - Accountancy as Major Subject
Gujarat University
B.Com - Accountancy as Major Subject
Gujarat University
MBA - Marketing
IGNOU